April West
Bossier City,LA
Summary
Phone Operator with expertise in meeting needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Internet Phone Operator Manager (Part Time)
BEST BUY
Shreveport, LA
10.2017 - 04.2024
- Customer service via chat, phone, email
- Answer calls for 5 different locals
- Provide inventory information
- Work with a variety of companies software
- Tech support.
- Answered incoming calls and directed them to the appropriate department or individual.
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Assisted in troubleshooting phone system issues.
- Updated customer accounts with new information from callers.
Account Manager (TEMP POSITION)
SITEL
Bossier City, LA
05.2016 - 10.2017
- Manage customer accounts
- Accepting payments
- Upselling products.
VIP Representative
MARGARITAVILLE RESORT CASINO
Bossier City, LA
04.2013 - 02.2016
- Operate telephone switchboard to answer, screen, or forward calls, providing information
- Maintain and update player's promotions and stay at casino
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort.
Assistant Manager
DEJA VU BOUTIQUE
Shreveport, LA
09.2012 - 04.2013
- Direct and supervise employees engaged in sales, inventory-taking, reconciling daily reports
- Hire, train, and evaluate personnel in sales or marketing establishments
- Establishments of gaining contracts for models to work with businesses for advertising
- Provide customer service by greeting and assisting customers, and responding to customer inquiries.
Office Clerk
KOLMARA STUDIOS
Seattle, WA
08.2006 - 08.2012
- Compute, record, and proofread data and other information, such as records or reports
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- All human resource paperwork.
Education
Vocational - Business Administration And Management
Seattle Central Community College
Seattle, WA05-1997
Skills
- EXCEL
- OUTLOOK
- POWERPOINT
- PBX
- MICROSOFT WINDOWS
- Data Entry
- Typing
- Customer Service
- CRM software
- Live Chat
- Accounts Payable
- Proofreading
- Payroll
- Personal assistant experience
- Customer support
- QuickBooks
- Office manager experience
- Account Management
- Upselling
- Accounting
- Budgeting
- Marketing
- Accounts Receivable
- Bookkeeping
- Account reconciliation
- Travel planning
- Clerical experience
- Google Suite
- Google Docs
- Sales
- DocuSign
- Customer relationship management
- Front desk
- Analysis skills
- Conflict management
- LIHTC
- Telecommunication
- Calendar management
- Communication skills
- Accounting software
- Software troubleshooting
- Negotiation
- Business development
- Recruiting
- Social media management
- Office experience
Certification
Driver's License
Assessments
Call center customer service, Proficient, 06/01/21
Timeline
Internet Phone Operator Manager (Part Time)
BEST BUY
10.2017 - 04.2024
Account Manager (TEMP POSITION)
SITEL
05.2016 - 10.2017
VIP Representative
MARGARITAVILLE RESORT CASINO
04.2013 - 02.2016
Assistant Manager
DEJA VU BOUTIQUE
09.2012 - 04.2013
Office Clerk
KOLMARA STUDIOS
08.2006 - 08.2012
Vocational - Business Administration And Management
Seattle Central Community College
Driver's License