APRIL WHEELER
HICKMAN,KY
Summary
Dynamic professional with a proven track record at Fulton County Schools, excelling in customer service and problem-solving. Enhanced team productivity through effective communication and adaptability. Successfully increased sales revenue by implementing strategic initiatives. Proficient in computer skills and multitasking, ensuring efficient operations and client satisfaction.
Overview
20
20
years of professional experience
Work History
Cafeteria Worker
Fulton County Schools
10.2021 - Current
- Cleaned and sanitized surfaces, tools, and equipment.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served food according to temperature, safety, and presentation guidelines.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Managed special dietary requests efficiently, ensuring all patrons were accommodated without significant wait times.
Dispatcher
FULTON COUNTY DISPATCH
08.2018 - 07.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Commissary Worker
CARE A CELL
08.2022 - 11.2024
- Communicated effectively with team members, fostering positive working relationships that improved overall productivity.
- Mentored new hires on commissary procedures and expectations, promoting teamwork among staff members.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Enhanced customer satisfaction by efficiently preparing and packaging food items for daily use.
- Ensured each person received the right order.
Sales Manager
Goodys
08.2016 - 06.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Deli Manager
Cox Oil
04.2006 - 10.2016
- Set schedules for 5 staff by planning and designating shifts and hours.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
- Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Monitored food inventory and supplies to prevent waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Introduced loyalty program that rewarded frequent customers, leading to significant increase in regular visits.
- Observed quality assurance standards to optimize freshness of deli products.
Education
No Degree - SPANISH
John A Logan College
Carterville, ILHigh School Diploma -
JOHNSTON CITY HIGH SCHOOL
Johnston City, IL06-1999
Skills
- Verbal and written communication
- Nutrition awareness
- Allergy sensitivities
- Customer service
- Problem-solving abilities
- Time management
- Multitasking
- Computer skills
- Multitasking Abilities
- Excellent communication
- Teamwork
- Customer service excellence
- Teamwork and collaboration
- Adaptability and flexibility
- Complaint handling
- Customer relations
Languages
Spanish
Professional Working
Timeline
Commissary Worker
CARE A CELL
08.2022 - 11.2024
Cafeteria Worker
Fulton County Schools
10.2021 - Current
Dispatcher
FULTON COUNTY DISPATCH
08.2018 - 07.2025
Sales Manager
Goodys
08.2016 - 06.2020
Deli Manager
Cox Oil
04.2006 - 10.2016
No Degree - SPANISH
John A Logan College
High School Diploma -
JOHNSTON CITY HIGH SCHOOL