April Whitaker
Environmental services
Cookeville,TN
Summary
Maintained rigorous cleanliness standards while adhering to confidentiality guidelines and delivering exceptional customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Environmental Services
CRMC Hospital
12.2015 - 10.2025
- Achieved high cleanliness inspection scores through strict adherence to safety protocols for handling cleaning chemicals and equipment. Improved sanitation compliance by conducting thorough inspections of cleaned rooms. Enhanced training for new housekeeping staff on effective cleaning techniques and hotel policies, resulting in improved team performance. Streamlined communication with maintenance for timely repairs or replacements of damaged furniture in guest rooms. Maintained strict confidentiality when entering occupied rooms or managing guests' personal belongings, fostering trust. Promoted eco-friendly practices by utilizing environmentally friendly cleaning products and linen reuse programs, contributing to sustainability efforts. Received positive feedback from management for exceptional cleanliness standards. Increased efficiency in room turnover times through the implementation of effective cleaning methods. Contributed to a reduction in labor costs by suggesting improvements in housekeeping procedures without compromising quality. Elevated cleanliness scores through the introduction of a comprehensive room inspection checklist. Maintained a consistently clean and organized environment in assigned rooms, enhancing guest experiences. Executed detailed cleaning tasks to meet and exceed cleanliness standards. Ensured timely stocking and replenishment of room supplies to maximize guest satisfaction. Resolved guest inquiries regarding housekeeping services promptly and effectively. Conducted regular deep-cleaning tasks to uphold high cleanliness standards throughout the hotel.
In Home Caregiver
Private Caregiver
04.2009 - 08.2015
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
- Implemented personalized care plans, tailored to each client's unique needs and preferences, resulting in improved overall quality of life
- Monitored clients' vital signs and reported any changes or concerns to healthcare professionals, contributing to early detection and intervention
- Assisted clients with therapeutic exercises and rehabilitation activities, supporting their physical health and recovery goals
- Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
- Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being
- Collaborated with healthcare professionals, including nurses and therapists, to implement and adjust care plans as needed, ensuring comprehensive and coordinated care
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
- Managed and documented clients' medical histories and daily activities, maintaining accurate and up-to-date records
- Facilitated communication between clients, family members, and healthcare providers, ensuring a collaborative approach to care
- Responded to emergencies calmly and efficiently, following established protocols and seeking assistance when needed
- Provided respite care for family members, offering support and relief to primary caregivers while maintaining a high level of care for the client
- Attended training sessions and workshops to stay informed about the latest caregiving techniques, medical advancements, and safety protocols
- Ensured clients' comfort and safety during the night by providing overnight care and assistance as required
- Assisted with end-of-life care, offering comfort and emotional support to clients and their families during challenging times
- Collaborated with healthcare professionals to implement and monitor specialized care plans for clients with chronic conditions or complex medical needs
- Advocated for clients' rights and needs, ensuring they received appropriate care and services within the home environment
- Assisted clients in engaging in social and recreational activities, promoting a sense of purpose and connection
- Managed and organized clients' medication schedules, ensuring compliance with prescribed regimens and minimizing the risk of medication errors
- Provided emotional support to clients and their families during challenging times, offering a compassionate and empathetic presence
- Collaborated with other healthcare professionals to provide holistic and integrated care for clients with complex medical conditions
Industrial Production Employee
Identity Group
05.2005 - 04.2009
- Achieved efficient task completion through safe operation of power tools and equipment. Cultivated a safe working environment by strictly following safety protocols. Enhanced work area cleanliness by effectively managing debris removal and waste disposal. Streamlined material handling processes by loading and unloading vehicles with appropriate equipment. Fostered teamwork to successfully meet daily goals within designated timeframes. Delivered high-quality results on assigned tasks with minimal supervision. Promoted tool and equipment longevity through diligent cleaning after use. Contributed to safety culture by actively participating in regular safety meetings. Maintained productivity in various weather conditions, demonstrating adaptability. Reinforced strong work ethic through consistent reliability and punctuality. Provided timely progress updates to supervisors, ensuring clear communication. Documented work performed, materials used, and hours worked with precision.
Housekeeper
Hampton Inn
02.2000 - 06.2005
- Executed comprehensive cleaning tasks including dusting, vacuuming, mopping floors, and changing linens to uphold cleanliness standards. Applied effective cleaning methods to complete assignments promptly while ensuring quality outcomes. Replenished room supplies such as toiletries, towels, and linens to enhance guest experience. Coordinated with front desk personnel to prioritize room assignments based on guest preferences and requests. Addressed guest inquiries and concerns regarding housekeeping services, resolving issues efficiently. Conducted inspections of cleaned rooms to verify proper sanitation and adherence to hotel standards. Adhered to safety protocols when handling cleaning chemicals and equipment to promote a safe work environment. Supported training of new housekeeping staff on cleaning procedures and hotel policies. Monitored inventory levels of cleaning supplies and submitted purchase orders as necessary.
Education
High School Diploma -
High School Diploma -
06.1991
Skills
- Achieved high standards in environmental services through 10 years of cleaning experience Enhanced patient care quality over 6 years by administering medications and preparing meals Elevated infection control practices through extensive training over 10 years Delivered exceptional commercial cleaning services, contributing to a safe and hygienic environment
Certification
- Driver's License
- AHE certified health care environmental services technician (chest) July 2024 to July 2027
Timeline
Environmental Services - CRMC Hospital
12.2015 - 10.2025
In Home Caregiver - Private Caregiver
04.2009 - 08.2015
Industrial Production Employee - Identity Group
05.2005 - 04.2009
Housekeeper - Hampton Inn
02.2000 - 06.2005
- High School Diploma,
Job corps Albany ga - High School Diploma,