April White

• Followed up with customers to resolve inquiries.
• Initiated and maintained customer master profiles to correct information and offer consistent service.
• Prepared and assembled documents to facilitate exports.
• Corrected billings and issued debit and credit memos for customers to reconcile accounting.
• Managed export of hazardous materials in compliance with applicable laws and regulations.
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Developed strategies to reduce overall shipping costs while maintaining high-quality service.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Processed customs declarations and maintained records of customs documents.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

● Managed US operations while owners were out of country on business

● Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

• Organized memorable and exquisite travel itineraries and vacations, educating clients on historical sites and places of intrigue, so each trip was tailored to their interests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Updated and maintained customer databases to increase customer retention.
• Proofread and edited documents for accuracy and grammar.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

● Ensured all firearms and firearm accessories shipped domestically and internationally met requirements set out by the International Traffic in Arms Regulations (ITAR) and Transportation Security Administration (TSA)

• Answered questions regarding inventory, shipping, freight and supplies.
• Operated scanners to pick proper orders.
• Pulled warehouse items from shelves based on number, size, color, quantity and quality requirements.
• Facilitated large purchases from local, state, and federal government agencies by preparing product descriptions, quotes, and invoices to clients

Successfully resolved issues arising from various customer complaints regarding purchases through Retail Ops, Channel Advisor, and XSellco interfaces

• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Followed orders precisely for correct items, sizes and quantities.
• Interacted with guests in friendly and knowledgeable way.
• Greeted store customers and discussed needs.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Produced on-time communications in support of new product submissions for regulatory agencies.
• Created information architecture to format content and method of distribution.
• Modeled innovative solutions to respond to organizational needs.
• Translated complex technical information into intuitive clear format.
• Assisted with problem resolution and dispute management relating to import and export activities.
• Processed customs declarations and maintained records of customs documents.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Negotiated and arranged transport of goods with shipping or freight companies.

● Coordinated shipment of cargo from Afghanistan to various locations worldwide, always maintaining in-transit visibility until final destination has been reached

● Prepared, distributed, and maintained files of all outbound shipment documentation to include secure cargo, small arms and weapon systems, classified and hazardous materials.

Follow ITAR, MIL STD 129, 49 CFR

Transport weapons, sensitive materials and cryptologic equipment.

● Attached documents, such as PO receipts, HAZDECs, packing slips and bill of lading to outbound shipments

● Ensured RFID Tags were correctly processed and attached to principal end items before cargo is shipped

● Communicated with client and management to report delays, including emergencies, weather challenges and carrier schedule changes

● Conducted inventory checks and resolved discrepancies

● Installed bracing, padding, and strapping to prevent load shifting and materials damage

● Palletized boxes for easy movement and shipment

● Prepared inventory for shipment by attaching tags and labels, prepares shipment documents and secured products on pallets

Coordinated the transport of cargo and personnel to various locations worldwide in support of OIF/OEF.

● Monitored multiple databases to keep track of all unit inventory.

● Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

● Palletized boxes for easy movement and shipment.

● Installed bracing, padding and strapping to prevent load shifting and materials damage.

● Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets

● Ensured RFID Tags were correctly processed and attached to principal end items before cargo is shipped.

● Attached documents, such as PO receipts, packing slips, and bill of lading to outbound shipments.

● Prepared, distributed, and maintained files of all outbound shipment documentation to include secure cargo, small arms and weapon systems, classified and hazardous materials, providing reports as required.

● Coordinated with upper management to ensure timely and efficient transportation of supplies/equipment/personnel during field training exercises.

● Maintained correct handling and tracking of hazardous material, cryptology communications equipment, weapons, and ammunition during all stages of transport.

● Operated range of systems and equipment to plan, load, and track cargo and personnel.

● Negotiated with civilian contractors to facilitate cost-effective services.

● Supervised employees, assigning daily responsibilities and conducting training to improve performance.

● Oversaw scheduling for the day-to-day activities of six-plus transportation employees.