April White
Arlington
Summary
Highly motivated and professional individual experienced in cultivating productive relationships, resolving complex issues, and fostering customer loyalty. Over 10 years of background in maintaining customer satisfaction and driving company success. Brings a wealth of expertise to any team. Proficient in utilizing Salesforce, Hubspot, Microsoft Office (including Word, Excel, and PowerPoint), Restaurant365, and Micros POS systems.
Overview
14
14
years of professional experience
Work History
Project Planner
Vivax Pros
02.2025 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from team members and incorporating suggestions into planning processes.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Monitored competitor activities to maintain competitive advantage.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Customer Service & Sales Rep
Carrington Mortgage Services
08.2021 - 09.2024
- Take anywhere from 50-75 calls daily
- Transfer at least 12-15 calls daily to meet a monthly goal of 250 transfers
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Market Develop Sales Rep
HomeGo Services LLC
07.2018 - 08.2021
- Consistently meet monthly sales goals with over 10% conversion rate
- Manage time effectively to meet and exceed deadlines
- Handle 50-75 inbound/outbound daily calls
- Assess the customer's needs by actively listening and recommending service through a proven process to qualify the client
Assistant Manager
Copelands of New Orleans Restaurant
10.2014 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Red Lobster
05.2011 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor In Communications - Language Arts
University of Phoenix
04.2014
Skills
- Documentation and reporting
- Scheduling and timeline management
- Performance monitoring
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
Timeline
Project Planner
Vivax Pros
02.2025 - Current
Customer Service & Sales Rep
Carrington Mortgage Services
08.2021 - 09.2024
Market Develop Sales Rep
HomeGo Services LLC
07.2018 - 08.2021
Assistant Manager
Copelands of New Orleans Restaurant
10.2014 - 08.2018
Server
Red Lobster
05.2011 - 10.2014
Bachelor In Communications - Language Arts
University of Phoenix
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