Summary
Overview
Work History
Education
Skills
References
Timeline
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April White

April White

Atlanta,GA

Summary

Dynamic retail professional with proven leadership at Mango Retail, excelling in inventory management and customer service. Skilled in optimizing operations and enhancing team performance, I leverage strong communication and auditing expertise to drive sales and ensure compliance. Committed to delivering exceptional results and fostering a positive shopping experience.

Overview

17
17
years of professional experience

Work History

Floor Supervisor

Mango Retail
Atlanta, GA
10.2024 - Current
  • Supervised daily store operations to ensure compliance with company standards.
  • Trained new staff in effective customer service and sales techniques.
  • Managed inventory levels to maintain product availability and support merchandising needs.
  • Coordinated team schedules to optimize labor during peak hours.
  • Resolved customer inquiries and complaints with professionalism and efficiency.
  • Conducted audits of merchandise displays for cleanliness and organization.
  • Implemented visual merchandising strategies through collaboration with management.
  • Facilitated team meetings to enhance communication and align on store objectives.
  • Trained new staff on customer service and sales techniques effectively.

Shift Manager

J.Crew Factory Retail
Atlanta, GA
11.2023 - 10.2024
  • A highly motivated Assistant Store Manager, overseeing day-to-day operations with a proven track record of generating repeat business and responding to customer concerns with friendly and knowledgeable service.
  • Experienced in managing cash, sales, store records.
  • Superior Sales driving skills.

Spa Coordinator/Receptionist

New Touch Beauty Spa
Smyrna, GA
04.2021 - 12.2023
  • Managed front desk operations by answering phones, scheduling appointments, and operating multi-line systems.
  • Developed strong guest relationships to effectively address client needs.
  • Recorded weekly supply and inventory requirements, placing orders exceeding $2,500.
  • Confirmed appointments and updated client records to ensure accuracy.
  • Coordinated with team members on cancellations and appointment changes to optimize scheduling.
  • Maintained a clean reception area while ensuring a welcoming atmosphere for visitors.
  • Collected payments from clients and accurately updated account balances.
  • Trained new hires on appointment scheduling and daily revenue report procedures.

Salon Coordinator/Receptionist

Too Groovy Hair Salon & Spa
Atlanta, GA
10.2018 - 04.2021
  • Coordinated appointments and managed schedules for clients and stylists to optimize operations.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.
  • Maintained salon inventory, ensuring optimal product availability at all times.
  • Ensured cleanliness and organization of salon areas to create a welcoming environment.
  • Assisted stylists with client consultations to identify service needs and preferences.
  • Trained new staff on salon procedures and customer service standards for consistency.
  • Planned promotional events, such as discounts, to attract new customers effectively.
  • Processed payments and managed cash flow at the front desk with high efficiency.

Assistant Warehouse Manager

Navy Exchange Distribution Center
Norfolk, VA
06.2010 - 10.2014
  • Compiled data on equipment, merchandise, and supplies in warehouse inventory.
  • Recorded inventory details into the local computer tracking system for accuracy.
  • Generated daily and weekly reports to monitor stock levels.
  • Operated equipment to select and palletize loads with precision.
  • Ensured accurate labeling on all stored pallets for easy identification.
  • Supervised daily operations at the Navy Exchange Distribution Center to enhance efficiency.
  • Coordinated shipping and receiving schedules to optimize operational workflow.
  • Trained staff on safety protocols and proper equipment usage.

Night Auditor/Front Desk Clerk

Residence Inn by Marriott
Norfolk, VA
03.2009 - 03.2012
  • Fossee & Hotelogix experienced.
  • Check 30+ people in and out with and without reservations on a daily basis, always maintaining a professionalism.
  • Offer top-quality services to guests at all times while executing company auditing operations during overnight shifts.
  • Listen to and resolve guests' queries and crises to promptly meet their needs.
  • Collect payments to process reservations and settle 40+ guest accounts per shift.
  • Kept detailed records and receipts of nightly bills and vendor payments worth $30K+.

Education

Aesthetic -

Atlanta School of Massage and Esthetics
Dunwoody, GA
02.2015

High school diploma or GED - General Studies

Oscar F. Smith High School
Chesapeake, VA
06.2002

Skills

  • Clear communication skills
  • Leadership and management
  • Warehouse distribution expertise
  • Retail sales and service
  • Auditing and compliance
  • Inventory control and management
  • Microsoft Excel proficiency
  • Computer literacy and skills
  • Cash handling expertise
  • Serving and hosting experience
  • Supervisory experience
  • Payroll management
  • Time management strategies
  • Retail management and operations

References

  • Mariam Atiyeh, Professional Reference, JCrew Factory | MANGO, (315) 403-4476, tda02084.manager@mango.com
  • Chelsea Price, Professional Reference, Too Groovy, (678) 551-8410, ctp627@gmail.com
  • Wilmer M. Jackson Spencer, Personal Reference, (615) 403-4480, Wilmerjackson@gmail.com

Timeline

Floor Supervisor

Mango Retail
10.2024 - Current

Shift Manager

J.Crew Factory Retail
11.2023 - 10.2024

Spa Coordinator/Receptionist

New Touch Beauty Spa
04.2021 - 12.2023

Salon Coordinator/Receptionist

Too Groovy Hair Salon & Spa
10.2018 - 04.2021

Assistant Warehouse Manager

Navy Exchange Distribution Center
06.2010 - 10.2014

Night Auditor/Front Desk Clerk

Residence Inn by Marriott
03.2009 - 03.2012

Aesthetic -

Atlanta School of Massage and Esthetics

High school diploma or GED - General Studies

Oscar F. Smith High School
April White