April White
Atlanta,GA
Summary
Dynamic retail professional with proven leadership at Mango Retail, excelling in inventory management and customer service. Skilled in optimizing operations and enhancing team performance, I leverage strong communication and auditing expertise to drive sales and ensure compliance. Committed to delivering exceptional results and fostering a positive shopping experience.
Overview
17
17
years of professional experience
Work History
Floor Supervisor
Mango Retail
Atlanta, GA
10.2024 - Current
- Supervised daily store operations to ensure compliance with company standards.
- Trained new staff in effective customer service and sales techniques.
- Managed inventory levels to maintain product availability and support merchandising needs.
- Coordinated team schedules to optimize labor during peak hours.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Conducted audits of merchandise displays for cleanliness and organization.
- Implemented visual merchandising strategies through collaboration with management.
- Facilitated team meetings to enhance communication and align on store objectives.
- Trained new staff on customer service and sales techniques effectively.
Shift Manager
J.Crew Factory Retail
Atlanta, GA
11.2023 - 10.2024
- A highly motivated Assistant Store Manager, overseeing day-to-day operations with a proven track record of generating repeat business and responding to customer concerns with friendly and knowledgeable service.
- Experienced in managing cash, sales, store records.
- Superior Sales driving skills.
Spa Coordinator/Receptionist
New Touch Beauty Spa
Smyrna, GA
04.2021 - 12.2023
- Managed front desk operations by answering phones, scheduling appointments, and operating multi-line systems.
- Developed strong guest relationships to effectively address client needs.
- Recorded weekly supply and inventory requirements, placing orders exceeding $2,500.
- Confirmed appointments and updated client records to ensure accuracy.
- Coordinated with team members on cancellations and appointment changes to optimize scheduling.
- Maintained a clean reception area while ensuring a welcoming atmosphere for visitors.
- Collected payments from clients and accurately updated account balances.
- Trained new hires on appointment scheduling and daily revenue report procedures.
Salon Coordinator/Receptionist
Too Groovy Hair Salon & Spa
Atlanta, GA
10.2018 - 04.2021
- Coordinated appointments and managed schedules for clients and stylists to optimize operations.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained salon inventory, ensuring optimal product availability at all times.
- Ensured cleanliness and organization of salon areas to create a welcoming environment.
- Assisted stylists with client consultations to identify service needs and preferences.
- Trained new staff on salon procedures and customer service standards for consistency.
- Planned promotional events, such as discounts, to attract new customers effectively.
- Processed payments and managed cash flow at the front desk with high efficiency.
Assistant Warehouse Manager
Navy Exchange Distribution Center
Norfolk, VA
06.2010 - 10.2014
- Compiled data on equipment, merchandise, and supplies in warehouse inventory.
- Recorded inventory details into the local computer tracking system for accuracy.
- Generated daily and weekly reports to monitor stock levels.
- Operated equipment to select and palletize loads with precision.
- Ensured accurate labeling on all stored pallets for easy identification.
- Supervised daily operations at the Navy Exchange Distribution Center to enhance efficiency.
- Coordinated shipping and receiving schedules to optimize operational workflow.
- Trained staff on safety protocols and proper equipment usage.
Night Auditor/Front Desk Clerk
Residence Inn by Marriott
Norfolk, VA
03.2009 - 03.2012
- Fossee & Hotelogix experienced.
- Check 30+ people in and out with and without reservations on a daily basis, always maintaining a professionalism.
- Offer top-quality services to guests at all times while executing company auditing operations during overnight shifts.
- Listen to and resolve guests' queries and crises to promptly meet their needs.
- Collect payments to process reservations and settle 40+ guest accounts per shift.
- Kept detailed records and receipts of nightly bills and vendor payments worth $30K+.
Education
Aesthetic -
Atlanta School of Massage and Esthetics
Dunwoody, GA02.2015
High school diploma or GED - General Studies
Oscar F. Smith High School
Chesapeake, VA06.2002
Skills
- Clear communication skills
- Leadership and management
- Warehouse distribution expertise
- Retail sales and service
- Auditing and compliance
- Inventory control and management
- Microsoft Excel proficiency
- Computer literacy and skills
- Cash handling expertise
- Serving and hosting experience
- Supervisory experience
- Payroll management
- Time management strategies
- Retail management and operations
References
- Mariam Atiyeh, Professional Reference, JCrew Factory | MANGO, (315) 403-4476, tda02084.manager@mango.com
- Chelsea Price, Professional Reference, Too Groovy, (678) 551-8410, ctp627@gmail.com
- Wilmer M. Jackson Spencer, Personal Reference, (615) 403-4480, Wilmerjackson@gmail.com
Timeline
Floor Supervisor
Mango Retail
10.2024 - Current
Shift Manager
J.Crew Factory Retail
11.2023 - 10.2024
Spa Coordinator/Receptionist
New Touch Beauty Spa
04.2021 - 12.2023
Salon Coordinator/Receptionist
Too Groovy Hair Salon & Spa
10.2018 - 04.2021
Assistant Warehouse Manager
Navy Exchange Distribution Center
06.2010 - 10.2014
Night Auditor/Front Desk Clerk
Residence Inn by Marriott
03.2009 - 03.2012
Aesthetic -
Atlanta School of Massage and Esthetics
High school diploma or GED - General Studies
Oscar F. Smith High School