April Williams
Jacksonville,FL
Summary
Excellent verbal and written communication skills Excellent analytical skills and comprehension of complex information Highly dependable, responsible, committed, reliable, punctual, and efficient Vast Experience working under pressure in a high volume and fast paced professional environment Ability to organize, delegate, prioritize and meet deadlines Instrumental in maintaining files to prepare cases for court by obtaining all relevant case information from Investigators, Case Workers, Attorneys, and Witnesses Education and knowledge in legal terminology, laws, and legal procedures Effectively plans, organizes, and coordinate work assignments Proficient in e-filing Court Documents through E-portal system and in daily use of Microsoft Office Software Excellent Experience in Customer Service and Data Entry Multitalented with over 10 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
25
25
years of professional experience
Work History
Smart Justice Treatment Court Paralegal
Office of the State Attorney
Jacksonville, FL
10.2022 - Current
- Reviews cases referred to the problem-solving court to confirm appropriateness and legal eligibility
- Corresponds with attorneys, law enforcement and defendants as needed regarding diversion programs
- Audits pending reports, make necessary updates in the STAC data base system
- Make referrals to Victim Advocates upon requests of the ASA
- Requests NCIC as needed and pulls Florida criminal history using FLCCIS and reviews for ineligible charges for treatment court programs
- Prepares and modifies the Problem-Solving court participant agreements and proposed court orders for defendants to enter into the treatment court program
- Assists in case preparation for criminal law proceedings or agency hearings
- Interacts with victims and witnesses of crimes throughout the course of case and answers routine questions regarding legal cases
- Prepares, maintains physical and digital case files, court calendars and litigation timetables
- Provides backup clerical support to include answering telephones, sorting mail, covering for any absent member of the support staff
Certified Notary Public
State of Florida
08.2012 - Current
Paralegal Specialist/ Operations Management & Consultant
Department, Children, Counsel
Jacksonville, FL
01.2012 - 10.2022
- Scheduled mediations, hearings, and depositions
- Maintained the Government Records Portal System by providing records to clients, attorneys, internal and external customers
- Drafted petitions, motions, discoveries, publication notices, summons, subpoenas, Magistrate Recommendations and Judges Orders
- Effectively managed the daily operation of the office, to include the efficient and effective resolution of administrative and operational issues and problems
- Worked side by side to assist the Chief Legal Counsel and Assistant Attorney General with day-to-day activities such as hearings, staff meetings, trainings, etc
- Effectively served as the Human Resources Liaison and builds ongoing, collaborative working relationships among peers
- Assisted in case management by sending weekly reminders to attorneys, agencies, and investigators of court hearings and trial dates; as well as preparing and maintaining case files and administrative files to assist attorneys for litigation timetables
- Accurately gathered, analyzed, and updated FSFN data system to ensure hearings were scheduled, orders were completed and filed with the courts in a timely manner according to Statutory Regulations
- Assisted in Trial Preparation by attending depositions, hearings and/or trials, scheduling court reporters to assist attorneys; assists clients and witnesses with court proceedings and answered routine questions regarding legal cases
- Proficiently conducted research and fact finding to assist in case and trial preparation
- Timely filed pleadings and other legal documents with court clerk through e-filing portal
- Provided a variety of clerical duties to include answering calls, sorting mail, filing, billing, paying invoices, ordering supplies, etc
- Provided training to other administrative assistants and paralegals
- Worked side by side to assist the Managing attorney with day-to-day activities such as hearings, staff meetings, trainings, etc.
Personal Service Representative/Claims Adjuster
Blue Cross & Blue Shield of Florida
Jacksonville, FL
08.1998 - 01.2011
- Researched and maintained group and individual enrollments according to internal/external policies and procedures and ensured compliance with federal and state laws with group and individual contracts
- Entered contract/claims information on patient data system/ RBMS/Flexible Spending (FSA), Health Reimbursement Account (HRA) and researched member information to determine if members’ contracts were eligible for benefits
- Accurately examined, interpreted, responded and resolved inquiries by doing research and follow up was necessary for the accurate resolution of the written, electronic, and telephone service such as eligibility, enrollment, pricing, claim status, adjustments, provider appeals, verification of contractual agreements, etc
- Photocopied, Scanned, Filed, and alphabetized all applications, wire transfers spreadsheets, changes, and letters that were processed daily prior to mailing the copies
- Certification_____________________________________________________________
Education
Bachelors - Business Supervision & Management
Florida State College At Jacksonville
08.2023
Associate - Science/ Paralegal /Legal
Florida State College At Jacksonville
05.2011
Skills
- Understands Confidentiality
- Filing System Organization
- Complex Problem Solving
- Microsoft Office
- Verbal and Written Communication
- Office Administration
- File and Records Management
- Legal Research
- Correspondence and Legal Forms Drafting
- Database Searching
- Case Summaries
- Document Management
- Calendar Management
References
Wendy Norcia, Attorney, 386-804-0285
Shayla Simmons Attorney, 404-397-5064
Sherica Carter, SAO Program Director, 904-302-3420
Timeline
Smart Justice Treatment Court Paralegal
Office of the State Attorney
10.2022 - Current
Certified Notary Public
State of Florida
08.2012 - Current
Paralegal Specialist/ Operations Management & Consultant
Department, Children, Counsel
01.2012 - 10.2022
Personal Service Representative/Claims Adjuster
Blue Cross & Blue Shield of Florida
08.1998 - 01.2011
Bachelors - Business Supervision & Management
Florida State College At Jacksonville
Associate - Science/ Paralegal /Legal
Florida State College At Jacksonville
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