April Williams
Gallatin,US
Summary
Customer-focused store/restaurant associate with several years of experience in food service environments. Efficient and thorough in fast-paced settings and committed to quality. Excellent teamwork skills and have awesome customer service experience.
Overview
10
10
years of professional experience
Work History
Restaurant Associate
7-11 Convenience Store
Gallatin, TN
01.2024 - Current
- Followed company policies regarding food storage procedures to ensure safe handling of inventory items.
- Maintained a clean work area throughout the shift by wiping down counters, sanitizing surfaces, sweeping floors, and emptying trash receptacles.
- Took initiative to help out co-workers when workloads became overwhelming.
- Ensured customer satisfaction by providing prompt, quality service.
- Adhered to safety regulations in regards to handling hot foods or operating equipment safely.
- Checked expiration dates on food products and removed outdated items from shelves immediately.
- Cleaned dishes, silverware, glassware, pots and pans using dishwasher machine or hand washing methods.
- Prepared food items such as sandwiches, salads, and beverages according to established recipes.
- Assisted other team members in completing tasks as needed.
- Maintained clean, safe working area in compliance with company policies.
Production Operator
All Star Personnel and YAPP USA Automotive Systems, Inc.
Gallatin, TN
04.2022 - 01.2023
- Enthusiastically took on additional shifts during peak work periods to keep projects on track
- Demonstrated proper use of cutter and various types of welder equipment to newly hired employees to avoid workplace injuries
- Assisted operation of production equipment, which resulted in more efficient runs
- Inspected final products to ensure that they met quality standards and tolerances
- Kept an eye on the machinery in operation to spot any problems and correct them or report more serious issues
- Used proper QA procedures to inspect final products for defects and flaws
- Demonstrated a strong capacity for team building by leading the site preparation team to complete mission-critical projects on time or ahead of schedule
- Inspect manufactured goods to ensure their quality
- Kept my work area clean, neat, and organized to avoid accidents, mishaps, and misplaced tools.
Production Operator
All-Star Personnel
Gallatin, TN
01.2022 - 09.2022
Direct Support Professional
Community Options and Evergreen Life Services
Bowling Green, KY
10.2017 - 09.2021
- Kept an eye on things
- Kept track of resident responses, progress with approaches, and reported any unusual signs or symptoms to the medical staff
- Kept track of everything
- Aided
- Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources
- Communicated with patients frequently to offer assistance, support, and instructions
- Provided elderly and developmentally disabled patients with compassionate companionship
- Helped disabled people gain independence while keeping a close eye on their safety at all times
- Followed the doctor's instructions and administered the medication
- Oversaw routine activities such as medication and personal hygiene to ensure safety.
Customer Care/ Account Specialist
Afni, Inc.
Bowling Green, KY
04.2017 - 10.2017
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Provided exceptional end-to-end service by providing a consistent customer experience
- Made sure that customer account information and databases were up to date
- Recommendation
- Worked with customers to bring their accounts up to date with appropriate repayment plans.
Seasonal WAH Customer Relations
Sitel Nashville
Nashville, TN
10.2014 - 12.2014
- Entered call details and solutions into the CRM database
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Took advantage of opportunities to improve customer experiences and encourage repeat business
- Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information
- Used highly effective selling skills while properly engaging and presenting solutions to customers
- Provided a superior customer experience in order to build a loyal customer base
- Looked into and resolved issues with accounting, service, and delivery
- Used my sales skills to promote Toys R US products and to take advantage of upsell opportunities
- Explained billing procedures to customers, processed payments.
Education
Associates in Human Services - Social Services and Counseling Psychology
Hesser College
Manchester, NH01.1996
Skills
- Customer-focused
- Professional
- Adaptable
- Microsoft applications skills
- OSHA guidelines
- Material quality inspection
- Manufacturing
- Extremely quick learner
- Exceptional organizational skills
- Assembly and production
- Interpersonal skills
- Food Safety
- Food Prep
- Food safety understanding
- Quality Assurance
- Safe Food Handling
- Cleaning
- Kitchen Operations
Timeline
Restaurant Associate
7-11 Convenience Store
01.2024 - Current
Production Operator
All Star Personnel and YAPP USA Automotive Systems, Inc.
04.2022 - 01.2023
Production Operator
All-Star Personnel
01.2022 - 09.2022
Direct Support Professional
Community Options and Evergreen Life Services
10.2017 - 09.2021
Customer Care/ Account Specialist
Afni, Inc.
04.2017 - 10.2017
Seasonal WAH Customer Relations
Sitel Nashville
10.2014 - 12.2014
Associates in Human Services - Social Services and Counseling Psychology
Hesser College
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