April Williams
Mexico,MO
Summary
Insightful Forensic Rehabilitation Specialist known for high productivity and efficient task completion. Possess specialized skills in vocational rehabilitation, case management, and psychosocial assessment. Excel in communication, problem-solving, and empathy to facilitate client progress and achieve optimal outcomes.
Overview
17
17
years of professional experience
Work History
Forensic Rehabilitation Specialist
Fulton State Hospital
Fulton, MO
07.2024 - Current
- Maintained accurate records of client information, including case notes and reports.
- Provided crisis intervention services to address acute behavioral issues in clients.
- Created a safe environment that encouraged open communication between staff and clients.
- Observed client interactions during recreational activities or social gatherings to assess strengths and weaknesses.
Direct Support Professional
Complete Health Care
Fulton, MO
04.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
Pre Call Inbound
Manpower Temporary Services
Columbia, MO
10.2022 - 01.2023
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Documented all call information according to standard operating procedures.
- Consistently met call center performance standards.
- Greeted each caller in a friendly manner and established rapport.
Pharmacy Help Desk
Wipro
Jefferson City, MO
05.2021 - 10.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Direct Support Professional
Audrain Developmental Disabilities
Mexico, MO
02.2013 - 04.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
Customer Service Representative
Brookstone
Mexico, MO
10.2007 - 12.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Science - Business Management
Strayer University
Washington, DC09-2019
Skills
- Behavioral Intervention
- Individualized care plans
- Active Listening
- Relationship Building
- Conflict Resolution
Timeline
Forensic Rehabilitation Specialist
Fulton State Hospital
07.2024 - Current
Direct Support Professional
Complete Health Care
04.2023 - Current
Pre Call Inbound
Manpower Temporary Services
10.2022 - 01.2023
Pharmacy Help Desk
Wipro
05.2021 - 10.2022
Direct Support Professional
Audrain Developmental Disabilities
02.2013 - 04.2021
Customer Service Representative
Brookstone
10.2007 - 12.2015
Associate of Science - Business Management
Strayer University