April Williams
Phoenix,AZ
Summary
Dynamic leader with proven expertise in staff management and customer service excellence at Curves Cabaret. Excelled in team leadership, enhancing customer satisfaction, and streamlining operations for efficiency. Skilled in decision-making and staff training, significantly improving team performance and service delivery. Achieved notable success in conflict resolution and relationship building, fostering a positive and productive work environment.
Overview
6
6
years of professional experience
Work History
Manager
Curves Cabaret
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Bartender
Curves Cabaret
07.2018 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
North High School
ABC Bartending Academy
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Shift scheduling
Timeline
Manager
Curves Cabaret
11.2021 - Current
Bartender
Curves Cabaret
07.2018 - 11.2021
North High School
ABC Bartending Academy
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