Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Williams

New Park,PA

Summary

Dynamic Program Manager skilled in user story development and program delivery. Experienced in facilitating sprint planning and retrospectives, driving team alignment, and enhancing project workflows to achieve strategic objectives.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Program Manager

JP Morgan Chase
Wilmington, DE
02.2025 - Current
  • Coordinated project schedules and timelines for cross-functional teams to ensure alignment.
  • Facilitated regular team meetings to address project updates and challenges.
  • Organized training sessions on project tools for new team members.
  • Provided guidance to team members, ensuring targets were met within deadlines.
  • Identified improvement areas in processes related to program delivery cycles.
  • Coordinated sprint planning sessions to define goals and prioritize tasks effectively.
  • Led retrospective meetings to identify process improvements and foster team growth.
  • Developed user stories and acceptance criteria to clarify project requirements for the team.
  • Analyzed existing workflows to identify bottlenecks or potential improvements.
  • Monitored progress of each sprint through metrics tracking tools like JIRA.
  • Created burn down charts to track progress against project goals.
  • Collaborated with product owners to prioritize user stories and define release plans.
  • Facilitated sprint planning meetings and daily scrum stand-up meetings.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Project Manager

Bank of America
Wilmington, DE
08.1988 - 01.2012
  • Led cross-functional teams to deliver complex banking projects on time.
  • Facilitated stakeholder meetings to gather requirements and align project goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Bohemia Manor HS
Chesapeake City
06-1987

Skills

  • Project management
  • Agile methodologies
  • JIRA tracking
  • Cross-functional collaboration
  • User story development
  • Program delivery
  • Effective communication
  • Problem solving
  • MS office applications
  • Compliance enforcement
  • Lean / six sigma
  • Problem-solving
  • Process improvement

Certification

  • EMT
  • Six Sigma Green Belt

Timeline

Program Manager

JP Morgan Chase
02.2025 - Current

Project Manager

Bank of America
08.1988 - 01.2012

High School Diploma -

Bohemia Manor HS

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