April williams
Toms river
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Cottage Training Technician
New Lisbon Developmental Center
05.2010 - Current
- Learned safety protocols to ensure secure training environments.
- Engaged individuals with interactive learning techniques to enhance retention.
- Maintained accurate records of participant progress and feedback.
- Ensured compliance with regulatory standards, adhering strictly to guidelines while providing high-quality care for residents.
- Assisted individuals with disabilities in achieving greater independence through personalized skill development activities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring individual needs were met effectively.
- Facilitated timely interventions for medical or emotional concerns by recognizing early warning signs of distress or crisis situations among residents.
- Supported residents in maintaining personal hygiene routines, fostering self-esteem and dignity through respectful assistance when needed.
- Enhanced residents'' quality of life by implementing person-centered care plans and daily living skills training.
- Developed lasting relationships with residents based on trust, empathy, and understanding, creating a positive impact on their overall well-being and satisfaction within the facility.
- Contributed to effective team dynamics through open communication, constructive feedback, and flexibility in supporting colleagues when necessary.
- Fostered a safe and supportive environment for residents, conducting regular safety checks and addressing concerns promptly.
- Promoted socialization among residents by organizing group activities and outings, enhancing overall wellbeing.
- Managed potential behavioral issues proactively, utilizing de-escalation techniques to maintain a calm environment for all involved parties.
- Improved communication among staff and residents by maintaining accurate documentation and reporting systems.
- Maintained confidentiality of sensitive resident information, adhering to strict privacy guidelines and demonstrating respect for individual rights at all times.
- Monitored progress towards service plan goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Direct Support Professional
21 Plus
06.2014 - 11.2020
- Supported individuals with daily living activities, promoting independence and enhancing quality of life.
- Developed and implemented personalized care plans tailored to individual needs and preferences.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure holistic support.
- Monitored client progress and provided feedback to adjust care strategies as needed.
- Trained new staff on best practices for direct support and client engagement techniques.
- Advocated for clients' rights and needs within community resources and services.
- Evaluated effectiveness of support programs, suggesting improvements based on client feedback.
- Mentored junior staff, fostering a collaborative environment focused on client-centered care.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Shift Leader
Quick Chek Stores
06.2007 - 03.2010
- Supervised daily operations ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Implemented process improvements resulting in enhanced operational efficiency.
- Resolved customer inquiries swiftly enhancing satisfaction and retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Small Animal Science
Delaware Valley University
Doylestown, PABachelor of Arts - Secondary Education
Stockton University
Absecon, NJSkills
- Safety awareness
- Positive reinforcement
- Transportation assistance
- Adaptive learning
- Activity planning
- Individualized support
- Progress monitoring
- Personal care assistance
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Certified in CPR/AED
- Counseling techniques
- Microsoft office
- Documentation skills
- Client advocacy
- Maintaining client records
- Behavioral management
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Computer literacy
- Professionalism
- Policy understanding
- Crisis intervention
Timeline
Direct Support Professional
21 Plus
06.2014 - 11.2020
Cottage Training Technician
New Lisbon Developmental Center
05.2010 - Current
Shift Leader
Quick Chek Stores
06.2007 - 03.2010
Bachelor of Science - Small Animal Science
Delaware Valley University
Bachelor of Arts - Secondary Education
Stockton University