April Williams
Riviera Beach,Florida
Summary
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
20
20
years of professional experience
Work History
Scheduling Coordinator
All American Shutters and Glass
06.2017 - 07.2025
- Managed high volume call flows, ensuring timely responses to customer needs.
- Coordinated scheduling for service and installation projects, ensuring timely resource allocation and workflow efficiency.
- Communicated scheduling changes to customers and staff members.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Maintained comprehensive project timelines to enhance operational effectiveness.
- Collaborated with team members to optimize schedules, improving overall service delivery.
Customer Service Representative
Old Castle Industries
06.2015 - 05.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
Receptionist/Scheduler
US Legal Support
04.2011 - 06.2015
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Oversaw inventory management for office supplies, reducing costs through effective procurement strategies.
- Answered phone promptly and directed incoming calls to the appropriate departments.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Processed credit card payments and updated relevant records.
Product Support Representative
Anspach
02.2008 - 09.2010
- Handled incoming calls from customers and sales representatives.
- Provided technical support for customers, resolving product-related inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance customer satisfaction through effective problem-solving.
- Enhanced customer experience by providing timely and accurate information regarding product features and use.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Finance Manager/Title Clerk
Brandow Chevrolet
05.2005 - 10.2006
- Assisted the Finance Manager with preparing and finalizing vehicle financing.
- Verified the accuracy of vehicle information, lienholder data and customer information.
- Collect down payment or cash payment if it was a cash sale.
- Presented finance and insurance products clearly and professionally to customers ensuring their understanding.
- Ensured all deal paperwork was complete and accurate to avoid funding delays.
- Once the deal was funded I processed vehicle titles, registrations, inspection stickers and license plates.
Education
Diploma -
Willingboro High School
Willingboro, NJSkills
- Efficient data entry
- Schedule management
- Familiar with Microsoft Excel data analysis tools
- Clerical assistance
- Strong work ethic
Timeline
Scheduling Coordinator
All American Shutters and Glass
06.2017 - 07.2025
Customer Service Representative
Old Castle Industries
06.2015 - 05.2017
Receptionist/Scheduler
US Legal Support
04.2011 - 06.2015
Product Support Representative
Anspach
02.2008 - 09.2010
Assistant Finance Manager/Title Clerk
Brandow Chevrolet
05.2005 - 10.2006
Diploma -
Willingboro High School