Summary
Overview
Work History
Education
Skills
Timeline
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April Willmann

Batavia

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with 15 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.

Overview

23
23
years of professional experience

Work History

Crew Member Trainer

Gold Star
05.2014 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Shift Manager

White Castle Restaurant
04.2002 - 05.2011
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Troubleshot equipment to reduce service calls and downtime.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Shift Manager

Rallys Fast Food Resturant
03.2001 - 02.2004
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Associate of Applied Business - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
03.2014

Skills

  • Delegating Work
  • Training Tools and Resources
  • Report Generation
  • Processing Payments
  • Training Materials Development
  • Sales Expertise
  • Continuous Improvement
  • Team Leadership and Supervision
  • POS Systems
  • Quality Assurance Controls
  • Dress Code Enforcement
  • Food Safety
  • Conflict Resolution Techniques
  • Sanitation and Cleaning

Timeline

Crew Member Trainer

Gold Star
05.2014 - Current

Shift Manager

White Castle Restaurant
04.2002 - 05.2011

Shift Manager

Rallys Fast Food Resturant
03.2001 - 02.2004

Associate of Applied Business - Business Administration And Management

Colorado Technical University

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April Willmann