April Wilson
Columbus,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Small Business Owner
Wilson Office Services, LLC
Landrum, SC
01.2014 - Current
- Managed daily operations of office services business.
- Developed and maintained client relationships to ensure satisfaction.
- Oversaw budgeting and financial management for sustainable growth.
- Coordinated marketing efforts to increase brand visibility and reach.
- Trained and mentored staff to enhance productivity and skills.
- Resolved client issues promptly to maintain high service standards.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Participated in local community activities to promote the brand's visibility and reputation.
Unit Secretary
St. Francis Hospital and Medical Center
Greenville, SC
01.2013 - 01.2014
- Managed patient records and scheduled appointments for healthcare professionals.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized filing system for medical documentation and correspondence.
- Assisted in preparing patient charts for daily rounds and procedures.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Utilized electronic health record systems to update patient information accurately.
- Collaborated with administrative staff to ensure smooth office operations daily.
- Supported billing processes by verifying insurance information and collecting payments.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Compiled physical and digital documents, charts, and reports.
- Organized laboratory specimens for pick-up by courier service.
Server
City Range Steakhouse Grill
Spartanburg, SC
03.2010 - 01.2013
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed food and drink orders efficiently for multiple tables simultaneously.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant policies and service standards.
- Handled cash and credit transactions accurately at the end of each shift.
- Developed strong relationships with regular customers to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Restaurant Manager
Buffalo's Cafe
Spartanburg, SC
05.2003 - 03.2010
- Managed inventory levels and placed orders for food and supplies as needed.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Implemented promotional strategies to enhance customer engagement and sales.
- Conducted regular team meetings to communicate goals and updates effectively.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Patient Care Technician
Spartanburg Regional Medical Center
Spartanburg, South Carolina
06.2002 - 06.2003
- Assisted nurses in monitoring patient vital signs and reporting changes.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients, families, and healthcare teams to ensure care continuity.
- Ensured compliance with safety standards and infection control measures at all times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Participated in quality improvement activities within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Associate of Science - Biotechnology
Asheville Buncombe Technical College
Asheville, NC12-2024
GED -
Landrum High School
Landrum, SC05-1997
Skills
- Biotechnology techniques
- Laboratory safety protocols
- Effective communication
- Project management
- Customer service
- Data entry accuracy
- Team collaboration
- Client relationship management
- Reporting and documentation
- Small business operations
- Operations management
- Business operations leadership
- Business management and development
- Staff hiring
- Entrepreneurial leadership
- New business launch
- Financial administration
- Cross-functional team leadership
Affiliations
- Volunteering in my community.
- Reading, writing and spending time "unplugged" from technology to keep myself grounded and level-headed.
- Love spending time with my family watching videos and playing video games on multiple platforms, as well as board games.
- True animal lover with two adopted kittens at home.
Certification
- Typing certification at 50-60 wpm.
- Microsoft certifications.
- Small business owner registration/certifications through state and federal governments.
Languages
English
Full Professional
Spanish
Professional
French
Limited
German
Limited
References
References available upon request.
Timeline
Small Business Owner
Wilson Office Services, LLC
01.2014 - Current
Unit Secretary
St. Francis Hospital and Medical Center
01.2013 - 01.2014
Server
City Range Steakhouse Grill
03.2010 - 01.2013
Restaurant Manager
Buffalo's Cafe
05.2003 - 03.2010
Patient Care Technician
Spartanburg Regional Medical Center
06.2002 - 06.2003
Associate of Science - Biotechnology
Asheville Buncombe Technical College
GED -
Landrum High School
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