Summary
Overview
Work History
Skills
Timeline
Generic

April Windham

Melrose,NM

Summary

Dedicated senior-level executive offering over 5 years of consistent career progression in the areas of operations and warehouse management. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions. Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners. Dedicated, results-oriented, master-level business development consultant with an entrepreneurial mindset and over years of success in the areas of business and operations management, new business development, and sales and marketing. Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.

Overview

20
20
years of professional experience

Work History

Office Assistant

Curry County Ag
07.2020 - Current
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with onboarding of new employees.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained and processed invoices, deposits, and money logs.

Administrative Assistant

Hartly House
01.2019 - 07.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Provided administrative support by maintaining complete patient documents.
  • Supported timely and accurate administrative task completion.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained and processed invoices, deposits, and money logs.

Owner

BW Sleep Shop
01.2013 - 01.2015
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained and processed invoices, deposits, and money logs.

Office Manager

Epic Oil
01.2008 - 01.2013
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Hire and terminate clerical and administrative personnel.
  • Acquire, distribute and store supplies.
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.

Hotel Housekeeper

Days
08.2005 - 05.2006
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Skills

  • Office Management
  • Customer Service
  • Quickbooks
  • Microsoft Excel
  • Microsoft Word
  • Administrative office operations
  • Office correspondence
  • Phone reception
  • Visa applications
  • Preparing contracts
  • Supply ordering

Timeline

Office Assistant

Curry County Ag
07.2020 - Current

Administrative Assistant

Hartly House
01.2019 - 07.2020

Owner

BW Sleep Shop
01.2013 - 01.2015

Office Manager

Epic Oil
01.2008 - 01.2013

Hotel Housekeeper

Days
08.2005 - 05.2006

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April Windham