Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Winfield

Manager
Indianapolis,IN

Summary

Proven leader in operations management, adept at enhancing team productivity and performance monitoring, with a track record of improving workflow efficiency at ABM - Facility Services Contractor for Allison's. Skilled in logistics oversight and fostering customer relations, consistently achieving high-quality standards and operational excellence.

Overview

15
15
years of professional experience

Work History

Operations Supervisor

ABM - Facility Services Contractor for Allison's
07.2019 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.

Hospice Aide

Self-employeed
03.2019 - 07.2019
  • Enhanced patient and family experience by providing compassionate support and clear communication during end-of-life care.
  • Supported patients' personal care needs, promoting hygiene and comfort with respect and sensitivity.
  • Fostered positive relationships with patients' families, providing them with updates and emotional support.

Expeditor

United States Parcel Service
03.2012 - 02.2019
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Coordinated cross-functional meetings to address and preempt potential delays in supply chain.
  • Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.

Manager

Dollar General Store
03.2010 - 09.2012
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Lawrence Central High School
Indianapolis, IN
01.1991

Skills

Operations Management

Performance monitoring

Task Delegation

Staff Supervision

Team Training

Customer Relations

Logistics Oversight

Warehouse Operations

Inventory Coordination

Management

Quality Assurance

Data Entry

Production

Scheduling Coordination

Credit and collections

Timeline

Operations Supervisor

ABM - Facility Services Contractor for Allison's
07.2019 - Current

Hospice Aide

Self-employeed
03.2019 - 07.2019

Expeditor

United States Parcel Service
03.2012 - 02.2019

Manager

Dollar General Store
03.2010 - 09.2012

High School Diploma -

Lawrence Central High School

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