April Winters
Prineville
Summary
Dynamic Billing Specialist with proven expertise at Resist-All Seamless Gutters, enhancing billing accuracy and efficiency. Skilled in invoice processing and customer service, I successfully managed discrepancies and improved workflows, ensuring timely payments. Recognized for attention to detail and effective team collaboration, I consistently delivered exceptional results in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Resist-All Seamless Gutters
10.2021 - 05.2025
- Processed billing statements accurately to ensure timely payment collection.
- Managed customer inquiries regarding billing discrepancies and payment options.
- Coordinated with project managers to verify job completion before invoicing.
- Implemented improvements in billing procedures, enhancing efficiency and accuracy.
Billing/Payroll/Server
Mongolian BBQ
09.2018 - 11.2020
- Managed billing processes to ensure timely and accurate invoicing.
- Oversaw account reconciliations, identifying discrepancies and implementing corrective actions.
- Collaborated with finance team to streamline payment processing workflows.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, minimizing wait times while maintaining quality standards.
- Trained and mentored junior staff on menu knowledge and service protocols to enhance team performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels for smooth operations.
- Resolved customer complaints promptly, fostering a positive dining experience and encouraging repeat business.
- Assisted in developing promotional events, enhancing restaurant visibility and driving increased foot traffic.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Resident Care Assistant
Prestige Senior Living
10.2014 - 04.2015
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted in medication management, adhering to safety protocols and maintaining accurate records.
- Supported residents with mobility challenges, promoting independence through personalized assistance.
- Collaborated with healthcare teams to develop individualized care plans for optimal resident outcomes.
- Trained new staff on best practices for resident interaction and care procedures, enhancing team performance.
- Identified and reported changes in residents' health status promptly, facilitating timely interventions.
- Implemented process improvements that enhanced efficiency of daily operations within the care setting.
- Acted as primary liaison between residents, families, and healthcare providers, enhancing relationship-building efforts.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on facility policies, patient care, and medicine distribution.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Collaborated with healthcare professionals to provide comprehensive care for residents, resulting in improved health outcomes.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
Receptionist
Prestige Senior Living
01.2013 - 04.2015
- Managed front desk operations, ensuring seamless communication between residents and staff.
- Coordinated appointments and transportation for residents, enhancing overall service delivery.
- Developed and maintained filing systems for resident records, improving data retrieval efficiency.
- Assisted in onboarding new staff, providing training on reception protocols and procedures.
Education
High School Diploma -
Gran Union High School
John Day, OR05-1993
Skills
- Billing systems and software
- Insurance eligibility verification
- Accounts payable processing
- Customer service
- Invoice processing
- Data entry proficiency
- HIPAA compliance
- Team collaboration
- Contract preparation
- Attention to detail
- Multitasking and organization
Timeline
Billing Specialist
Resist-All Seamless Gutters
10.2021 - 05.2025
Billing/Payroll/Server
Mongolian BBQ
09.2018 - 11.2020
Resident Care Assistant
Prestige Senior Living
10.2014 - 04.2015
Receptionist
Prestige Senior Living
01.2013 - 04.2015
High School Diploma -
Gran Union High School