April Wisen-Cole
WV
Summary
Proven track record in enhancing customer satisfaction and optimizing operational efficiency, notably at Sam's Club. Skilled in problem-solving and excellent communication, demonstrated through successful team leadership and innovative promotional campaigns. Achieved significant reductions in customer complaints and inventory shrinkage, showcasing a driven and detail-oriented approach. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in [Area of expertise]. Successful career history comprising more than [Number] years in automobile, motorcycle and bicycle transport. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
15
15
years of professional experience
Work History
Courier
CAMC
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Courier
CAMC
10.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
Merchandise Team Lead
Sam's Club
03.2020 - 10.2023
- Implemented loss prevention measures, reducing instances of theft and shrinkage within the store.
- Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
- Optimized store layout for efficient customer flow and maximum product exposure.
- Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store''s success.
Waitress Trainer
Recovery Sports Bar
04.2017 - 03.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Merchandiser Specialist
Sam's Club
02.2015 - 04.2017
- Collaborated with store teams to develop creative promotional campaigns and special events for increased foot traffic.
- Optimized product placement by analyzing store layout, customer flow, and sales data.
- Coordinated with suppliers for timely deliveries and negotiated favorable purchasing terms for the company.
- Improved inventory management through regular stock audits, accurate documentation, and efficient replenishment processes.
- Utilized the use of a forklift to transport merchandise to and from multiple locations within the store.
- Maintained a clean and organized store environment to facilitate positive shopping experiences for customers.
Customer Service Manager
Wal-Mart Supercenter
03.2010 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Job ended due to COVID
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WV06.1997
Skills
Working Independently
Attention to Detail
Problem-Solving
Customer Service
Punctual
Excellent Communication Skills
Honest
Driven
Timeline
Courier
CAMC
10.2023 - Current
Merchandise Team Lead
Sam's Club
03.2020 - 10.2023
Waitress Trainer
Recovery Sports Bar
04.2017 - 03.2020
Merchandiser Specialist
Sam's Club
02.2015 - 04.2017
Customer Service Manager
Wal-Mart Supercenter
03.2010 - 01.2015
Courier
CAMC
High School Diploma -
Woodrow Wilson High School