April Wisen-Cole
WV
Summary
Proven track record in enhancing customer satisfaction and optimizing operational efficiency, notably at Sam's Club. Skilled in problem-solving and excellent communication, demonstrated through successful team leadership and innovative promotional campaigns. Achieved significant reductions in customer complaints and inventory shrinkage, showcasing a driven and detail-oriented approach. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in [Area of expertise]. Successful career history comprising more than [Number] years in automobile, motorcycle and bicycle transport. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
15
15
years of professional experience
Work History
Courier
CAMC
Charleston, WV
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Courier
CAMC
Charleston, WV
10.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
Merchandise Team Lead
Sam's Club
South Charleston, WV
03.2020 - 10.2023
- Implemented loss prevention measures, reducing instances of theft and shrinkage within the store.
- Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
- Optimized store layout for efficient customer flow and maximum product exposure.
- Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store''s success.
Waitress Trainer
Recovery Sports Bar
Charleston, WV
04.2017 - 03.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Merchandiser Specialist
Sam's Club
South Charleston, WV
02.2015 - 04.2017
- Collaborated with store teams to develop creative promotional campaigns and special events for increased foot traffic.
- Optimized product placement by analyzing store layout, customer flow, and sales data.
- Coordinated with suppliers for timely deliveries and negotiated favorable purchasing terms for the company.
- Improved inventory management through regular stock audits, accurate documentation, and efficient replenishment processes.
- Utilized the use of a forklift to transport merchandise to and from multiple locations within the store.
- Maintained a clean and organized store environment to facilitate positive shopping experiences for customers.
Customer Service Manager
Wal-Mart Supercenter
Cross Lanes, WV
03.2010 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Job ended due to COVID
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WV06.1997
Skills
Working Independently
Attention to Detail
Problem-Solving
Customer Service
Punctual
Excellent Communication Skills
Honest
Driven
Timeline
Courier
CAMC
10.2023 - Current
Merchandise Team Lead
Sam's Club
03.2020 - 10.2023
Waitress Trainer
Recovery Sports Bar
04.2017 - 03.2020
Merchandiser Specialist
Sam's Club
02.2015 - 04.2017
Customer Service Manager
Wal-Mart Supercenter
03.2010 - 01.2015
Courier
CAMC
High School Diploma -
Woodrow Wilson High School