April Wood
Summary
- Highly skilled Typist delivering high word count per minute. Seasoned clerical employee talented in spotting typographical errors and producing high-quality documents. Organized worker with pride in professional work.
- Organized Typist with excellent administrative skills. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 15 years of related experience.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Typist for Personal and Commercial Deed Searches
MasterFile
10.2019 - Current
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and maintained precise confidential personnel files.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Typed in both in house programs and programs created by vendors.
- Created reports and Invoices to send to companies.
Administrative Assist. to Office of the Registrar
Missouri State University
01.2016 - 01.2017
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Helped Students know when to register based on year in school and what classes they needed and where they needed to go online or in person to finish registration.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and Balanced department accounts monthly and printed and given to the Registrar.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Scheduled Senior Staff business trips for Flights, Hotels and Cars for each trip.
Information Technology Help Desk Technician
Evangel University
08.2005 - 05.2014
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tested new software and hardware prior to deployment.
- Taught classes for new Microsoft Programs to Staff and Faculty.
Operations Assis
First Western Bank
10.1999 - 08.2005
- Provided administrative support with accurate document preparation and data entry.
- Ran software to find Overdrawn accounts with the Bank for longer than 1 year, created letters and sent letters requesting the Account be brought to a positive balance to avoid being sent to collections.
- Sent all Accounts to Collections if I couldn't get payments.
- Sent letters to customers and called customers that their account had been sent to collections and also to three credit agencies.
- Set up new accounts in the system the bank used.
Education
High School Diploma -
Decatur High School
Decatur, ARSkills
- Business Correspondence Writing
- Documentation Preparation
- Record Preparation
- Presentation Development
- Microsoft Office Expertise
- Work Independently
- Excellent Grammar
- Fast Typing Speed
- Multitasking Capabilities
- Attention to Detail
- Task Prioritization
- Error Detection
- Accuracy and Precision
- Deadline Oriented
- Team Player Attitude
- Data Entry
- Data Entry Background
- Document Typing and Formatting
- File Conversion
- Data Entry Experience
Timeline
Typist for Personal and Commercial Deed Searches
MasterFile
10.2019 - Current
Administrative Assist. to Office of the Registrar
Missouri State University
01.2016 - 01.2017
Information Technology Help Desk Technician
Evangel University
08.2005 - 05.2014
Operations Assis
First Western Bank
10.1999 - 08.2005
High School Diploma -
Decatur High School