April Woods
Virginia Beach,VA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Receptionist
Weis Dental
Virginia Beach, Virginia
01.2024 - Current
- Worked effectively in team environments to make the workplace more productive.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Scheduled cleanings and treatment appointments for patients using appointment software (Dentrix and Denticon).
- Managed front desk operations, including scheduling appointments and collecting payments.
- Greeted patients, provided them with the necessary paperwork, and verified insurance information.
- Organized patient charts before each appointment to save time during the check-in process.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment..
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Receptionist
Affordable and luxury Event Rentals
Virginia Beach, VA
04.2022 - Current
- Greeted customers upon arrival, provided assistance, and answered questions.
- Assisted with product displays, including setting up window displays and rearranging shelving units.
- Managed incoming calls, maintained daily calendars, responded to inquiries, and scheduled showroom appointments.
- Worked in the linen warehouse counting in orders and pulling orders for customers.
- Collected and entered payment data into thesystem, maintaining complete confidentiality and accuracy.
- Monitored office supplies inventory and placed orders when necessary.
Lead Hostess
The Cavalier Hotel
Virginia Beach, VA
08.2020 - 04.2022
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Provided excellent customer service and built rapport with repeat customers
- Greeted guests upon arrival in a warm and friendly manner and escorted them to their tables.
- Monitors restaurant activity to determine seating and dining flow
- Assigned patrons to suitable tables according to server rotation.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Built positive relationships with other front-of-house and kitchen staff.
- Accepted payments from guests for dine-in and take-out foods.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Sales Associate/Cashier
Cracker Barrel
Virginia Beach, VA
03.2018 - 08.2020
- Provided optimal customer service experiences, resulting in high client satisfaction rates
- Assist customers with any questions or concerns in a professional manner
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Recommended, selected, and located merchandise based on customer desires.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, product and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Associate of Science -
Tidewater Community College
05-2025
Skills
- Multi-line telephone operation
- File management
- Reception desk management
- Time management
- Self-sufficient and reliable
- Multitasking and prioritization
- Ability to work in a fast-paced multitasking environment
- Excellent communication and organization skills
- Phone etiquette
- Scheduling appointments
- Positive and professional attitude
- Detail-oriented
- Prior experience working with Google Drive, Excel, Word, Microsoft Office, and email marketing
Volunteer Experience
- American Society for the Prevention of Cruelty to Animals, Virginia Beach, VA, 10/01/21, 01/01/22, Assisted in care of animals, which included keeping a clean environment, Provided food and water to all animals, Gained experience in working with a variety of different animals, learning each individual needs, Managed time appropriately to make sure animals were able to be walked and get physical exercise
- Ruff Road Pet Rescue, Suffolk, VA, Transport animals from one location to the center to ensure safety and wellbeing, Develop and execute plan for scheduled pick-up and drop-offs, Monitor and assist in supervising animals during vet appointments
Awardsrecognitions
Hospitality Hero Award, Cracker Barrel, 03/01/18 - 08/01/20, Virginia Beach, VA
Accomplishments
- Hospitality Hero Award
References
References available upon request.
Timeline
Receptionist
Weis Dental
01.2024 - Current
Receptionist
Affordable and luxury Event Rentals
04.2022 - Current
Lead Hostess
The Cavalier Hotel
08.2020 - 04.2022
Sales Associate/Cashier
Cracker Barrel
03.2018 - 08.2020
Associate of Science -
Tidewater Community College