April Worden
South Newfane
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Chesterfield Inn
09.2019 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Trained and mentored new staff on restaurant procedures and best practices for guest interactions.
- Collaborated with kitchen staff to coordinate timely food delivery and address customer concerns promptly.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering repeat business opportunities.
- Monitored inventory levels, assisting in stock management to ensure availability of menu items during service hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Home Health Aide
Bayada Home Health
03.2025 - Current
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted with medication management, following prescribed schedules to promote health compliance.
- Monitored vital signs and reported changes in client conditions to healthcare professionals.
- Developed and maintained strong relationships with clients and families, enhancing support networks.
- Collaborated with multidisciplinary teams to optimize overall patient health outcomes.
Owner/Operator
Oregon Mountain Catering
04.2021 - 03.2025
- Managed vendor relationships to ensure quality ingredients and timely deliveries.
- Oversaw event logistics, coordinating staff assignments and equipment setup.
- Trained and mentored team members in food safety and service standards.
- Enhanced customer satisfaction through personalized service and attention to detail.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Front of House Manager
Whetstone Station
08.2018 - 02.2019
- Oversaw daily operations, ensuring seamless service delivery and customer satisfaction.
- Trained and mentored front of house staff, fostering a collaborative team environment.
- Implemented process improvements to enhance efficiency in customer service workflows.
- Managed reservations and guest interactions, optimizing seating arrangements for peak times.
- Collaborated with kitchen staff to ensure alignment on menu offerings and food presentation.
- Coordinated special events, managing logistics from planning through execution for memorable experiences.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Server/Bartender
Whetstone Station
08.2017 - 08.2018
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety standards.
- Upsold menu items effectively, enhancing guest satisfaction and contributing to increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Advancement Coordinator
Vermont Academy
10.2012 - 09.2017
- Managed donor database, ensuring accurate record-keeping and timely communication.
- Collaborated with cross-functional teams to streamline event planning processes.
- Analyzed event outcomes, providing insights for future strategic initiatives.
- Created reports on fundraising performance, assisting leadership in decision-making processes.
- Initiated partnerships with local businesses for sponsorship opportunities during fundraising events which generated additional income sources.
- Provided administrative support to the Advancement team, ensuring smooth daily operations and timely completion of tasks.
- Improved database management by implementing efficient systems for updating and maintaining accurate donor records.
- Boosted fundraising efforts by organizing successful events, such as annual galas, auctions, and charity runs.
- Conducted research to identify goals, net worth and charitable donation history related to potential donors, potential investors or general donor markets.
Education
No Degree - Health Information Technology
Community College of Vermont
Brattleboro, VT05-2026
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Nonprofit experience
- Fundraising expertise
- Attention to detail
- Reliability
- Data analysis
- Cash handling
- Exceptional customer service
- Guest engagement
Timeline
Home Health Aide
Bayada Home Health
03.2025 - Current
Owner/Operator
Oregon Mountain Catering
04.2021 - 03.2025
Server/Bartender
Chesterfield Inn
09.2019 - Current
Front of House Manager
Whetstone Station
08.2018 - 02.2019
Server/Bartender
Whetstone Station
08.2017 - 08.2018
Advancement Coordinator
Vermont Academy
10.2012 - 09.2017
No Degree - Health Information Technology
Community College of Vermont