April Wright
DeSoto,TX
Summary
Friendly and enthusiastic coordinator with over 12 years of experience. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Able to learn new tasks quickly. And represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer
Overview
23
23
years of professional experience
Work History
Client Account Coordinator
Strand AE
01.2023 - 11.2024
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference or audits purposes.
- Implemented strategic improvements to account management procedures, increasing overall team productivity.
- Strengthened client relationships by providing exceptional account management and consistent communication.
- Coordinated resources effectively to meet the needs of diverse clientele and deliver results on time.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Updated internal databases with account information to maintain concise, clear records.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Increased account retention through proactive outreach and personalized follow-ups, addressing client concerns and needs.
- Developed and maintained strong relationships with clients, becoming trusted advisor for their account needs.
- Supported resolution of client issues, minimizing disruptions and maintaining trust.
Acconts Receivable Coordinator
84 Lumber Company
05.2017 - 01.2023
- Answer multi phone line and transfer callers to appropriate department or staff member.
- Input data into software system and update customer contacts and information to keep records current.
- Prepare purchase orders and reveiew requisitions for material and services.
- Keep accurate records of authorization forms and transactions. resolve problems related to undelivered shipments.
- Keep accurate records of authorazation forms and transactions.
- Key in material for houses to be shipped out to job sites.
Customer Service Assistant Manager
Metroplex Self Storage
02.2011 - 05.2017
- Word, Excel, Web Self Storage Engaged and interacted with customers to create positive renting experince.
- Leveraged social media and marketing.
- Kept inventory accurate with daily cycle counts and monthly audits.
- Reconciled daily sales transactions to balance and log closing procedures.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
Customer Service Assistant Manager
Red Bird U-Stor-It
08.2007 - 01.2011
- Prepare invoices and mailed certified letters monthly.
- Collection calls on past due accounts.
- Daily openeing and closing.
- Emailing and marketing.
- Renting of storage units and UHaul.
Cashier
Dollar Tree
06.2006 - 08.2007
- Daily opening and closing.
- Processed all money transactions.
- Inventory control.
- Restocked, arranged and organized merchandice in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
Trade Secret
07.2003 - 12.2004
- Daily opening and closing Handled all money transactions Inventory and nightly stocking of beauty supplies.
Machine Operator
Sterelite
01.2002 - 01.2002
- Assembled boxes, pulled plastic tubs and lids from machines and place in boxes to be shipped.
Education
GED -
Navarro College
Corsicana, TXSkills
- Administrative Assistant, Outlook, Excel, Marketing, Filing, Accounts Receivable
- Accounts Payable
- Assessments
- Administrative Assistant
- Using basic scheduling, attention to detail, and organizational skills in an office setting
Timeline
Client Account Coordinator
Strand AE
01.2023 - 11.2024
Acconts Receivable Coordinator
84 Lumber Company
05.2017 - 01.2023
Customer Service Assistant Manager
Metroplex Self Storage
02.2011 - 05.2017
Customer Service Assistant Manager
Red Bird U-Stor-It
08.2007 - 01.2011
Cashier
Dollar Tree
06.2006 - 08.2007
Cashier
Trade Secret
07.2003 - 12.2004
Machine Operator
Sterelite
01.2002 - 01.2002
GED -
Navarro College
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