April Wright
Cibolo,TX
Summary
Experienced Business Professional knowledgable in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Waterstone Mortgage
Loan Partner
02.2021 - Current
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
- Checked personal and team calculations to validate information and underwriting decisions.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Reviewed team underwriting decisions to identify incorrect actions and reverse previous decisions when merited.
- Monitored pipelines to track and log status of loans.
- Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Enhanced borrower satisfaction by providing exceptional customer service throughout the entire loan process.
- Coordinated efficient file transfers between departments, expediting loan processing times without sacrificing accuracy or attention to detail.
- Collaborated with loan officers to ensure accurate and timely completion of loan applications, increasing overall productivity.
- Assisted borrowers in understanding complex financial information, ensuring proper decision-making regarding loan terms and conditions.
- Conducted regular pipeline reviews with management to assess progress toward team goals and identify areas for improvement.
- Maintained compliance with federal lending regulations by staying up-to-date on industry changes and adhering to company policies.
- Identified potential issues with credit reports or property appraisals early in the process, addressing concerns promptly to avoid delays.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Volunteer Coordinator
Bixby Outreach Center
01.2019 - 02.2021
- Helped organize and manage events and projects.
- Helped develop monthly schedules and assignments.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Helped program leadership with planning and fundraising responsibilities.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Engaged in community outreach to support program mission.
- Encouraged donations with community fundraising events and campaigns.
- Helped program leaders with administrative support duties.
- Organized event schedules and implemented reminder systems.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Recruited, interviewed and hired volunteers to fill positions in office, pantry, thrift store.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Mentored office employees on proper administrative procedures and how to use programs BOC’s software program, keeping operations consistent and efficient for maximum performance.
Office Manager
Pavilion On The Plaza
01.2017 - 12.2019
- Compared vendor prices and negotiated for optimal savings.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
Office Manager
Alliance Machine
01.2014 - 12.2017
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Sourced vendors for special project needs and negotiated contracts.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Education
Bachelors - University Sudies-General Business
Oklahoma State University
Stillwater, OKSkills
- Contract & Guidelines Review
- Data Entry
- Critical Thinking
- Scheduling
- Product Knowledge
- Staffing Requirements
- Accounts Payable and Receivable
- Account management
- Staff Management
- Sales expertise
- Operations
- Vendor relations
- Accounting
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Multitasking
Additional Information
Program proficiency
-Quickbooks
-Encompass
-Outlook
-Microsoft teams
-Zoom
-Microsoft (Power point, excel)
-Canva
-USherpa
-Element
-Google Docs
-Bond Programs-Ohfa & E-Housing
-USDA
Education
Stillwater, OK
Contact
Morgantown, WV 26505
Timeline
Waterstone Mortgage
Loan Partner
02.2021 - Current
Volunteer Coordinator
Bixby Outreach Center
01.2019 - 02.2021
Office Manager
Pavilion On The Plaza
01.2017 - 12.2019
Office Manager
Alliance Machine
01.2014 - 12.2017
Bachelors - University Sudies-General Business
Oklahoma State University