April Wright

Work History

Customer Service Advocate

Ttec (TeleTech) - HealthCare Solutions

10.2021 - Current

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Maintained a positive work environment, fostering team collaboration and continuous improvement.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
Completed opening and closing functions to meet operational needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved accounting, service and delivery concerns.
Educated customers about billing, payment processing and support policies and procedures.
Identified and resolved discrepancies and errors in customer accounts.

Shipping and Receiving Supervisor

Five Below Distribution Center

10.2018 - 10.2019

Optimized storage space usage by organizing inventory according to product type and frequency of use.
Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
Collaborated with sales team to resolve customer complaints quickly and efficiently.
Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
Worked with vendors to schedule daily pickups and weekly deliveries.
Oversaw warehouse crew stocking inventory and preparing loads.
Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Trained new team members on proper and safe use of tools and equipment.
Assigned tasks to team members to complete within designated time frames.
Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Handled day-to-day shipping and receiving overseeing more than Number packages per day.

Manufacturing Technician

G.E. Aviations

11.2017 - 09.2018

Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
Made sure that products were produced on time and are of good quality.
Increased overall productivity by training new technicians and providing ongoing support to team members.
Assembled and tested parts and components to meet safety and performance standards.
Recorded and documented all maintenance activities in accordance with company policies and procedures.
Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
Improved production efficiency by implementing standardized procedures and streamlining workflow.
Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Reduced waste by optimizing material usage and adhering to strict quality control measures.
Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
Installed and maintained manufacturing equipment according to manufacturer specifications.
Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
Displayed strong attention to detail while reviewing blueprints or schematics, ensuring proper assembly of components according to specifications.
Collaborated with engineering teams to identify areas for process improvement and develop innovative solutions.
Played key role in project that resulted in launch of highly successful new product line.
Contributed to culture of safety and compliance, leading by example and encouraging peers to follow best practices.
Collaborated closely with quality assurance to identify and correct potential production issues before final assembly.
Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
Examined incoming materials and compared to documentation for accuracy and quality.

Summary

Overview

Work History

Customer Service Advocate

Shipping and Receiving Supervisor

Manufacturing Technician

Education

High School Diploma -

Skills

Data

Timeline

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