April Wright
Rome,GA
Summary
Dynamic operations manager with a proven track record at City Qurls, enhancing sales and production efficiency. Skilled in inventory management and staff training, I consistently improved customer satisfaction and streamlined processes. Adept at performance analysis and effective communication, I drive results through strategic initiatives and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Manager of Sales and Production
City Qurls
11.2024 - Current
- Led sales and production teams to improve operational efficiency and meet organizational goals.
- Developed and implemented strategic sales initiatives to increase market penetration and revenue growth.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Trained and mentored team members in best practices for sales techniques and production workflows.
- Selected and packed orders accurately, ensuring timely dispatch to meet customer expectations.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
Front Desk Clerk
Boys and Girls Club
11.2022 - 03.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with billing and payment processing, ensuring accuracy in transactions.
- Organized and maintained front desk area for efficient workflow and professional appearance.
- Greeted parents at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances.
- Managed membership databases, ensuring accurate records and streamlined data access for staff.
Assistant Manager
Citi Trends
07.2020 - 05.2022
- Coordinated team schedules to optimize workflow and enhance operational efficiency.
- Assisted in developing strategies to improve customer service and satisfaction levels.
- Monitored inventory levels, ensuring timely restocking and reduction of shortages.
- Trained new staff on company policies, procedures, and best practices for performance excellence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Inspection Section Team Member
Suhner
10.2016 - 07.2017
- Conducted visual inspections to ensure quality standards met for various products
- Collaborated with team members to identify and resolve inspection discrepancies
- Utilized inspection tools efficiently to assess product integrity and compliance
- Documented inspection results accurately, facilitating timely reporting and analysis
- Maintained a clean and organized workspace, adhering to safety regulations
- Received recognition from management for consistently meeting or exceeding performance expectations in terms of both quality and productivity levels.
Shipping and Receiving Clerk
Neaton Rome
02.2015 - 08.2016
- Assisted in receiving and inspecting incoming shipments for accuracy and quality.
- Maintained organized inventory records using warehouse management software.
- Operated pallet jacks to move materials safely within the facility.
- Prepared shipping documents, including labels and invoices, for timely dispatch.
- Collaborated with team members to streamline shipping processes and improve efficiency.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Learned company safety protocols and adhered to best practices in warehouse operations.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
GED -
Rockmart High School
Rockmart, GASkills
- Operations management
- Performance analysis
- Sales team training
- Verbal and written communication
- Customer service
- Money handling
- Staff management
- Retail operations
- Time management
- Shipping and receiving
- Warehousing operations
- Inventory management
- Labeling accuracy
- Material handling equipment
Timeline
Manager of Sales and Production
City Qurls
11.2024 - Current
Front Desk Clerk
Boys and Girls Club
11.2022 - 03.2024
Assistant Manager
Citi Trends
07.2020 - 05.2022
Inspection Section Team Member
Suhner
10.2016 - 07.2017
Shipping and Receiving Clerk
Neaton Rome
02.2015 - 08.2016
GED -
Rockmart High School