April Wyant
Ft. Worth,USA
Summary
Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Director of Operations- North Texas Specialty Hospitals
Inpatient Physician Associates
01.2021 - Current
- Highly accomplished Operations Director with 4 years leading cross functional teams to achieve exceptional results. Proven track record in developing and implementing operational strategies that decreased costs while increasing efficiency.
- Business Development: Designed and implemented remote Transitional Care Management and Pre-Admissions Testing Programs with low overhead resulting in profits that matched the company’s top earning facilities.
- Workflow Optimization: Monitor and optimize schedules for up to 80 physicians across 17 sites of care ensuring 24 hour coverage.
- Human Resources: Oversee recruitment, hiring and onboarding of physicians, advanced practice professionals and administrative staff resulting in a 20% decrease in staff turnover and a 30% increase in employee satisfaction. Contract negotiations.
- Relationship Building: Work with Medical Directors and C- Suite to establish and maintain relationships with hospital leadership. Collaborate with facility and leadership to meet KPI’s.
- Strategic Planning & Analysis: Plan and execute future initiatives including company mergers, Managed Care Organizations and new hospital contracts. Assist in the development of Pro-Forma and Annual Budget.
- Project Management & Implementation: Initiate and oversee projects from initial proposal through project completion. Schedule and direct follow-up meetings to address any concerns.
- Quality: Developed a risk management program emphasizing malpractice and billing education for Physicians and Advanced Practice Professionals.
Office Manager
S IYER PA
01.2010 - 01.2021
- Instrumental in building a pulmonology clinic from the ground up to a top recognized and highly rated practice, becoming a preferred specialist provider for local hospitals, physicians, and insurance companies. Remotely and on site.
- Team Building & Leadership: Oversee all aspects of day-to-day operations of personnel and direct monthly meetings centralized on assessing ongoing operational progress and performance.
- Profit & Revenue Growth: Proposed and implemented sleep study machines and PFT machine, effectively accelerating annual revenue by over $1M.
- Workflow Optimization: Monitor and optimize multi-physician schedule to maintain maximum patient flow. Ensure diagnostic testing (Pulmonary Function, Radiology/ Imaging- VQ Scan, CT, MRI) and procedures have received necessary insurance approval to expedite results and referrals.
- Technology Advancement: Oversee full-scope implementation of EMR (Electronic Medical Record) system and system upgrades.
Sales Associate
LIFE UNIFORM
01.2010 - 01.2011
- Assisted customers with merchandise inquiries, oversaw cash control, and managed store opening/closing procedures.
- Customer Service & Sales Proficiency: Boosted sales by utilizing finely tuned customer service skills/techniques.
Senior Patient Service Specialist
TEXAS TECH UNIVERSITY HSC
01.2005 - 01.2009
- Streamlined patient schedules to optimize flow, distributed patient statements, expedited claim denials/appeals, verified insurance, and fielded inbound phone calls on a multiline system.
- Referral Administration: Obtained referrals and referral numbers; scheduled patients incoming/outgoing referrals.
- Additional experience as Branch Office Administrator for Bankers Life & Casualty, Lubbock, TX (2004 – 2005).
- Emergency Room/ Hospital Registrar for Covenant Hospital, Lubbock, TX (2002-2004)
Education
Master of Business Administration - Healthcare
Virginia College
Birmingham, AL01.2013
Bachelor of Science - Human Development Family Studies
Texas Tech University
Lubbock, TX01.2008
Skills
- Operational Oversight
- Strategic Planning & Analysis
- Profit & Revenue Growth
- Financial Administration
- Medicare Quality & Submission
- Process Improvement
- Problem-Solving
- Policies & Procedures
- Sales & Customer Service
- Reporting & Data Management
- Human Resources Functions
- Recruiting & Staffing Initiatives
- Staff Training & Development
- Certified Medical Coder
- Data-driven decision making
- Cross-functional coordination
Certification
- Certified Medical Coder, Practice Management Institute - 2014
Timeline
Regional Director of Operations- North Texas Specialty Hospitals
Inpatient Physician Associates
01.2021 - Current
Office Manager
S IYER PA
01.2010 - 01.2021
Sales Associate
LIFE UNIFORM
01.2010 - 01.2011
Senior Patient Service Specialist
TEXAS TECH UNIVERSITY HSC
01.2005 - 01.2009
Bachelor of Science - Human Development Family Studies
Texas Tech University
Master of Business Administration - Healthcare
Virginia College
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