APRIL YOUNGER
Las Vegas
Summary
Dynamic professional dedicated to contributing to a forward-thinking organization that values innovation and growth. Expertise in inventory management and team leadership. Proven track record of fostering collaborative environments and implementing strategic planning initiatives that drive continuous improvement. Recognized for adaptability and reliability, consistently prioritizing impactful results in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Inventory Operations Manager
Hilton Grand Vacations
Las Vegas, NV
04.2021 - Current
- Oversee QA System Setup. Usage Inventory, BI Analytics, Member Fulfillment, Exchange, Special Projects
- Evaluated and tested new development projects for company-wide implementation.
- Developed, automated, and audited comprehensive reports for executive team review.
- Coordinated special projects for new company initiatives, encompassing system configuration and comprehensive rollout strategies.
- Developed and implemented company policies and procedures to maintain operational integrity.
- Managed and executed multi-system data conversions, ensuring seamless integration and accuracy of information.
Inventory Operations Supervisor
Hilton Grand Vacations
Las Vegas, NV
05.2017 - 04.2021
- Executed quality assurance and audit processes for system setup.
- Conducted regular audits of reservation and membership processes to maintain operational integrity.
- Oversaw member fulfillment processes to enhance customer service delivery.
- Developed, automated, and audited comprehensive reports for executive team review.
- Oversaw special projects for new company initiatives, from system setup to full implementation.
- Established and enforced company policies and procedures to ensure compliance.
Revenue Manager
Scottsdale Plaza Resort
Scottsdale, AZ
03.2016 - 03.2017
- Oversaw management of transient revenue and inventory for resort operations.
- Formulated, monitored, and refined sales and pricing strategies across all sales channels.
- Generated and evaluated revenue pickup and forecast reports on a daily, weekly, and monthly basis.
- Analyzed seasonal trends to oversee inventory utilization, ensuring alignment with company objectives.
- Formulated and implemented revenue strategies to enhance resort performance.
- Monitored and assessed economic indicators and market conditions to identify opportunities for revenue expansion and strategic pricing adjustments.
- Analyzed market trends and worked with hotel leadership to establish effective revenue optimization strategies.
- Designed and executed innovative promotional strategies to drive revenue growth.
- Oversaw third-party direct connections with property management systems.
- Oversaw inventory and content management on company website and third-party platforms.
Director of Revenue Management
Las Vegas Suites
Henderson, NV
05.2015 - 02.2016
- Analyzed market trends to determine availability and set pricing strategies, enhancing arrivals revenue across diverse segments.
- Developed and analyzed comprehensive revenue reports and wholesale production forecasts to inform strategic decision-making.
- Oversaw inventory availability and revenue opportunities to maximize exposure on all third-party sites.
- Designed and executed innovative promotions to drive revenue growth and enhance brand visibility.
- Developed and nurtured client relationships to drive sales growth on company’s wholesale platform.
- Oversaw management and training of direct reports to enhance team performance.
Front Office Supervisor/Night MOD
Hilton Grand Vacations
Las Vegas, NV
08.2014 - 05.2015
- Delivered exceptional customer service to owners and guests through in-person interactions and phone communications.
- Managed reservation creation processes to ensure seamless customer experiences.
- Compiled and analyzed daily departmental reports for upper management review.
- Managed front desk team, ensuring efficient night audit processes and effective PBX and bell service.
- Managed nightly resort operations by supervising front desk, night audit, food and beverage, housekeeping, security, and engineering teams. Coordinated interdepartmental communication to enhance guest experience. Led staff to maintain high standards of service and safety during night hours.
- Resolved escalated situations by making decisive judgments on evictions, domestic disputes, police interventions, and employee conflicts.
- Developed and implemented departmental policies and procedures.
- Achieved efficient cash handling and accurate folio balancing. Enhanced customer satisfaction by managing high volume phone communications. Streamlined reservation and room assignment processes to improve operational efficiency.
California & Nevada Inventory Manager
Diamond Resorts
Las Vegas, NV
02.2007 - 04.2014
- Determined and allocated room inventory to ensure compliance with ownership liabilities across all resorts.
- Analyzed market trends to determine availability and set pricing strategies, enhancing arrivals revenue across diverse segments.
- Developed and executed annual occupancy and revenue budgets.
- Evaluated sales VPG/VPA metrics to identify optimal clientele for each resort.
- Ensure maximum exposure, inventory availability and rate/revenue opportunities are consistently maintained on all 3rd party sites while working side by side with rental marketing distribution team to implement promotions to ensure revenue optimization.
- Oversaw management and training of direct reports to enhance team performance.
- Evaluated and tested new development projects for company-wide implementation.
- Conducted on-site training at resorts to support operational compliance with established policies and procedures.
Education
High School -
Middle Park High School
Granby, CO06-2003
Skills
- Effective team leadership
- Strong multitasking ability
- Strong customer service abilities
- Effective communicator
- Self-motivated individual
- Effective project management
- Rapid learner
- Strong decision-making skills
- Skilled in training execution
- Critical thinking
- Effective team leadership
- Report preparation
Timeline
Inventory Operations Manager
Hilton Grand Vacations
04.2021 - Current
Inventory Operations Supervisor
Hilton Grand Vacations
05.2017 - 04.2021
Revenue Manager
Scottsdale Plaza Resort
03.2016 - 03.2017
Director of Revenue Management
Las Vegas Suites
05.2015 - 02.2016
Front Office Supervisor/Night MOD
Hilton Grand Vacations
08.2014 - 05.2015
California & Nevada Inventory Manager
Diamond Resorts
02.2007 - 04.2014
High School -
Middle Park High School