April Zalewski
Gaithersburg, MD
Summary
Dynamic Office Manager with a proven track record at Spring Garden Farm, enhancing workflow efficiency and reducing administrative bottlenecks. Skilled in customer service and organizational strategies, I successfully implemented inventory management systems, trained staff, and managed vendor relationships, contributing to a productive and cost-effective office environment.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Outgoing Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
12
12
years of professional experience
Work History
Office Manager
Spring Garden Farm
01.2023 - Current
- Streamlined office operations to enhance workflow efficiency and reduce administrative bottlenecks.
- Managed scheduling for staff, optimizing resource allocation to meet operational demands.
- Implemented inventory management systems, improving accuracy in tracking supplies and reducing waste.
- Trained new employees on office procedures and best practices, promoting consistency in operations.
- Oversaw daily office maintenance tasks, contributing to a productive work environment for all team members.
- Assisted in budgeting processes by monitoring expenses and identifying cost-saving opportunities within the office framework.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Completed bi-weekly payroll for 9 employees.
Business Office Manager /Senior Accounts Payable Coordinator
YHB
02.2017 - 07.2022
- Assisted senior partners and executives with their daily organizational tasks
- Constructed travel arrangements and reservations for senior partners
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Led training sessions for staff on office procedures and software applications to enhance productivity.
Marketing Coordinator
Glass Jacobson
02.2016 - 02.2017
- Developed and implemented marketing campaigns to enhance brand visibility and engagement.
- Coordinated with cross-functional teams to align marketing strategies with business objectives.
- Analyzed market trends and consumer data to inform strategic decision-making.
- Managed social media platforms, optimizing content for audience engagement and growth.
- Conducted market research to identify opportunities for new product development and positioning.
- Oversaw execution of promotional events, ensuring alignment with overall marketing goals.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Planned and executed internal and external marketing events.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Customer Service Representative
Glass Jacobson
11.2013 - 02.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and systems for improved efficiency.
- Implemented feedback mechanisms to enhance service delivery and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Led initiatives to reduce complaint resolution time, enhancing overall customer experience.
- Developed training materials that increased team knowledge of product offerings and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Account reconciliation
- Credit and collections
- Scheduling
- Staff management
Timeline
Office Manager
Spring Garden Farm
01.2023 - Current
Business Office Manager /Senior Accounts Payable Coordinator
YHB
02.2017 - 07.2022
Marketing Coordinator
Glass Jacobson
02.2016 - 02.2017
Customer Service Representative
Glass Jacobson
11.2013 - 02.2016