Summary
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Tamron White

Houston,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Tamron White

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Connected Credit

Customer Relations Manager
03.2019 - 03.2023

Job overview

  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Developed and updated databases to handle customer data.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Certified in Treasury Management for conflict resolution.
  • Updated employees about promotions, customer programs, and products, helping drive high customer retention.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Iqor

Customer Service Representative Team Lead
05.2017 - 02.2019

Job overview

  • My daily objective was to provide each client with a personal outstanding, and satisfying experience.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • A high volume call center, consisted of taking approximately 60-80 calls per day, filing insurance claims, and offering new services to every client to increase sells.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Xerox acs

Sales representative
02.2016 - 01.2017

Job overview

  • Stayed current on company offerings and industry trends.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

TMT HAIR STUDIOS

Lead Stylist
06.2013 - 01.2016

Job overview

  • Used variety of hair styling tools and appliances.
  • Counted and documented opening and closing cash amounts daily.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Distributed business cards outside of salon to generate new business.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Education

Leggett High School
Livingston, TX

High School Diploma

San Jacinto Community College
Houston, TX

Associate of Applied Science from Business Management
06.2023

Jay's Beauty College
Houston, TX

No Degree from Cosmetology
01.2019

Skills

  • Coaching and Mentoring
  • Microsoft Office
  • Customer Service Analysis
  • Research and Analysis
  • Performance Evaluations
  • Service Quality Improvement
  • Understanding Customer Needs
  • Issue Resolution
  • Document and Records Management
  • Customer Complaint Management
  • Social Media Platforms
  • Policy and Procedure Adherence
  • Accounts Payable and Receivable

Certification

DATA ENTRY (9 years) EXCEL (10+ years) FILE (10+ years) FLASH (10+ years) INTERNET EXPLORER (10+ years) Customer Service (10+ years) CSR (6 years) Customer Care (10+ years) Call Center (6 years) Customer Support (10+ years) Communications (10+ years) Phone Etiquette (10+ years) Sales Experience (10+ years) Mac OS (6 years) Team Building (10+ years) Organizational Skills (10+ years) Literacy Education (10+ years) Troubleshooting (5 years) Word Processing Hair Styling Help Desk Network Support Operating Systems Windows Hair styling (10+ years) Hair coloring (4 years) Hair extensions (10+ years) Hair threading (10+ years) Desktop Support Technical Support Clerical experience (3 years) Certifications and Licenses Cosmetology January 2019 to January 2023 Recently graduated and passed licensing . Knowledgeable in hair care, cutting, coloring and styling and I love what I do! CPR/First Aid CPR
Availability
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Timeline

Customer Relations Manager

Connected Credit
03.2019 - 03.2023

Customer Service Representative Team Lead

Iqor
05.2017 - 02.2019

Sales representative

Xerox acs
02.2016 - 01.2017

Lead Stylist

TMT HAIR STUDIOS
06.2013 - 01.2016

Leggett High School

High School Diploma

San Jacinto Community College

Associate of Applied Science from Business Management

Jay's Beauty College

No Degree from Cosmetology

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Tamron White