April C. Dayson
Pamplin,VA
Summary
Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
13
13
years of professional experience
Work History
Professional Healthcare Recruiter
Cross Country Staffing
10.2021 - 04.2023
- Responsible for placing healthcare professionals on assignments
- Marketing job assignments on different platforms, screened applicants, scheduled interviews, provided job offers
- Collected resumes and applications for screening and analysis
- Offered negotiations and contracts
- Placed phone calls to applicants references to determine work ethic and capabilities.
Customer Service Representative
Home Recovery Home Aid
03.2019 - 10.2019
- Delivered excellent customer service to current patients, prospect customers, nurses, Medical Doctors and the employees at the headquarters
- Represented the company as the first person that everyone came in contact with, whether it was answering calls, calling Dr
- Offices to check for patient orders that needed signatures, to collect payments for the billing department
- Spoke to patients and prospect customers by answering questions they may have
- Filed confidential documents
- Conducted meetings to present different projects whether it was a team or individual
Communications Specialist Advocate
Verizon
01.2018 - 11.2018
- Delivering first-class customer service in every interaction with the customers
- In a fast-paced environment, solving customer issues and acting as a salesperson, device technician, billing expert and sometimes a counselor
- Answering customer calls and actively listening to identify their issues
- Building customer relationships, earning their loyalty and trust
- Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
Medical Office Assistant
Medical University of South Carolina
08.2015 - 01.2018
- Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes
- Scheduling patients for the proper appointments
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Ensures availability of treatment information by filing and retrieving patient records
- Document patient surveys for the surrounding areas for statistics
Regional Scheduler, Scheduling
Medical University of South Carolina
05.2013 - 08.2015
- Representative that serves as the initial contact person for individuals seeking access and referral information for medical care here at MUSC
- Schedules appointments for multiple specialties and primary care physicians in a call center environment using an automated scheduling system
- Performs activities which ensure the effective operations of the clinics, while enhancing the revenue cycle
- Scheduled in two different operations
- Connect with patients to make sure that demographics and appointments are accurate
- Communicated with nurses and physicians on a daily basis to accommodate patients
Patient Representative
Centra Southside Community Hospital
10.2011 - 02.2013
- Comprehensive knowledge of medical operations with excellent communication skills
- In-depth knowledge of medical coding process and procedures
- Familiar with medical terminology and health care operating procedures
- Effective problem-solving and critical-thinking skills in areas of patients care services
- Able to build reports with patients and physicians
- Responsible for greeting and receiving patients in facility, registers, and directs appropriately
- Accurately collects demographics and insurance information from each patient
- Registers and instructs patients for all non-invasive tests and referrals, as well as initiates and documents necessary insurance authorizations.
Administrative Assistant
Rural Missions, Inc
09.2010 - 11.2011
- Performed routine clerical and administrative functions, such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers
- Provided administrative support to a department and/or Manager
- Project a professional company image through in-person and phone interaction
- Spoke to different volunteer camps that participated with the organization for registration
- Assume receptionist duties, greet the public and refer them to appropriate staff members, answer phones, route calls, and take messages
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Updated and maintain mailing lists, and produce mailing labels
Education
Bachelor of Science - Business Administration
Morris College
Sumter, South CarolinaSkills
- Technical Proficiencies
- Platforms: Windows, Teams, outlook, Canva,
- Safety Behaviors
- Tools: Microsoft Office Suite
- Wellness Checks
- Safety Protocols
- Crisis Situations
- Intervention Strategies
Timeline
Professional Healthcare Recruiter
Cross Country Staffing
10.2021 - 04.2023
Customer Service Representative
Home Recovery Home Aid
03.2019 - 10.2019
Communications Specialist Advocate
Verizon
01.2018 - 11.2018
Medical Office Assistant
Medical University of South Carolina
08.2015 - 01.2018
Regional Scheduler, Scheduling
Medical University of South Carolina
05.2013 - 08.2015
Patient Representative
Centra Southside Community Hospital
10.2011 - 02.2013
Administrative Assistant
Rural Missions, Inc
09.2010 - 11.2011
Bachelor of Science - Business Administration
Morris College