Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paloma Alvelais

Summary

Highly adaptable team leader with excellent background of quick and effective proformance. A dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

10
10
years of professional experience

Work History

Wellness Associate

Elevation 3789'
02.2024 - Current
  • Managed complex sales funnel according to business plan designed to accelerate sales growth.
  • Provided feedback on marketing materials and campaign effectiveness, helping the marketing team refine messaging and targeting for better results.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.

Human Recourses and Operations Assistant

AFL Alvelais Forwarding & Logistics
08.2020 - Current
  • Translate critical documentation for American clients to support cross-border communications and compliance.
  • Process and upload invoices into the company's internal system with accuracy and timeliness.
  • Manage the online classification and organization of product inventory for internal use.
  • Coordinated and supervised monthly deep-cleaning procedures.
  • Supported audit preparation and provided required documentation for client and internal reviews.
  • Create PowerPoint presentations and deliver them to staff for training and informational purposes.
  • Inspect incoming trucks to ensure merchandise met quality standards before unloading and stocking.

Bilingual Customer Service Representative

Charter Spectrum
09.2022 - 09.2023
  • Responded to customer inquiries in both English and Spanish languages, delivering accurate information about products and services.
  • Maintained an up-to-date knowledge of company offering to ensure clear and accurate communication with clients.
  • Handled customer complaints with professionalism, resoling issues in alignment with corporate policies.
  • Navigated multiple internal systems to manage customer accounts, process payments, and update account statuses.
  • Complied detailed reports on customer interactions, including documentation of complaint resolutions and service trends.

Technician

Remedy Women's Detox
07.2016 - 06.2020
  • Facilitated group sessions for clients with the goal of creating an open and safe space for them to share their experiences.
  • Maintained detailed notes on client's progress and observations and worked closely with the therapists and counselors to device the best approach to the client's treatment.
  • Performed and documented periodic basic medical and wellness check-ups on the clients, including heart rate and blood pressure monitoring. mental health check-ins. and drug testing.
  • Engaged in day-to-day client's activities such as supervising the completion of house chores and driving clients to medical appointments or twelve-step meetings.
  • Facilitated intake process for new clients.

Sales Representative

Papyrus - Recycled Paper Greeting
05.2015 - 07.2016
  • Arranged morning shift inventory and prepared the evening shift staff on day's goals.
  • Recorded daily store sales and deposited cash sales into company's bank account.
  • Greeted shoppers and assisted them in finding the products they were looking for.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Psychology -

Long Beach City College
Long Beach, CA
06.2020

High School Basics -

ITESM Campus Juarez
Juarez, MX
04.2010

Skills

  • Tactical Communications
  • Workflow coordination
  • Microsoft Word
  • Leadership
  • Strong verbal communication
  • Customer Relations
  • Client account oversight
  • Logistics
  • Sales Support
  • Financial transaction processing
  • Marketing
  • Customer Service
  • Analytical reporting skills
  • Inventory management
  • Attention to Detail
  • Delegating Work

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Wellness Associate

Elevation 3789'
02.2024 - Current

Bilingual Customer Service Representative

Charter Spectrum
09.2022 - 09.2023

Human Recourses and Operations Assistant

AFL Alvelais Forwarding & Logistics
08.2020 - Current

Technician

Remedy Women's Detox
07.2016 - 06.2020

Sales Representative

Papyrus - Recycled Paper Greeting
05.2015 - 07.2016

High School Basics -

ITESM Campus Juarez

Psychology -

Long Beach City College

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Paloma Alvelais