April D. Montalvo
Wheeling,IL
Summary
Reliable office associate with 2+ years of experience in customer service and performing administrative duties with strong communication skills combined with strong work ethic and professional integrity.
Overview
8
8
years of professional experience
Work History
Office Associate
ENK Logistic Group, LLC
08.2022 - 02.2023
- Resolved routine questions; refers unusual issues to supervisor.
- Organized and maintained data and records, including filing, scanning, and archiving documents to ensure easy retrieval.
- Assisted with administrative tasks such as answering phone calls, responding to emails, and hiring process.
- Communicated with insurance companies to ensure clients policies were up to date.
Receptionist
Glenview Terrace
08.2017 - 06.2018
- Greeted and assisted visitors, ensuring positive and professional experience.
- Managed over 50 customer calls per day and directed calls accordingly.
- Handled incoming packages and mail, dispersed parcels and shipped outgoing items daily.
- Enter billing information for Director of Finance.
Data Entry Clerk
Chicago Health, Inc
01.2017 - 06.2017
- Performed accurate and efficient data entry of patient information, treatment plans and progress notes.
- Maintained electronic and physical filing systems, ensuring confidentiality and compliance with HIPAA regulations.
- Communicated effectively with patients and therapists to verify coverage and resolve inquiries.
- Assisted with administrative tasks such as answering phone calls, organizing paperwork, and ordering office supplies.
Data Entry Clerk/Therapy Coordinator
Central Preferred Home Health
06.2015 - 12.2016
- Answered incoming calls and followed up clinical documentations at physicians office.
- Referred and provide clients needed therapy home services.
- Prepared accounts payable and participate in internal audits.
- Maintained electronic and physical filing systems, ensuring confidentiality and compliance with HIPAA regulations.
- Accomplished all other tasks that may be assigned by Supervisor from time to time.
Footwear Sales Associate
Sears
02.2015 - 05.2015
- Assisted customers with sales transactions accurately and efficiently, including cash and card.
- Surpassed monthly quota by cross-selling shoe products and promoting additional products.
- Performed floor moves, merchandise, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers in finding and selecting footwear products based on their needs and preferences.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.
Education
Bachelor of Science - Business Administration Major Management
University of San Agustin
Iloilo City, Philippines04.2010
Skills
- Customer Service
- Data Entry
- Operate Standard Office Equipment
- Verbal and written communication
- Multitasking
- Adaptability
- Microsoft Office Proficient
- Bi-Lingual (Filipino)
Timeline
Office Associate
ENK Logistic Group, LLC
08.2022 - 02.2023
Receptionist
Glenview Terrace
08.2017 - 06.2018
Data Entry Clerk
Chicago Health, Inc
01.2017 - 06.2017
Data Entry Clerk/Therapy Coordinator
Central Preferred Home Health
06.2015 - 12.2016
Footwear Sales Associate
Sears
02.2015 - 05.2015
Bachelor of Science - Business Administration Major Management
University of San Agustin
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