AprilDawn Swanson
Pewaukee,USA
Summary
Versatile and compassionate professional with extensive experience in caregiving, billing, hospitality, accounts receivable, human resources, and customer service. Recognized for building strong relationships with clients and teams, implementing efficient processes, and demonstrating empathy and dedication. Proficient in operations management, team leadership, administrative tasks, and customer relations. Certifications in Early Childhood Education and Photography, with a commitment to professional development. Authorized to work in the US for any employer.
Overview
19
19
years of professional experience
Work History
Caregiver/Personal Assistant
Brightstar Care
11.2022 - 03.2025
- Provide compassionate care and support to elderly clients, promoting their well-being and comfort.
- Develop and implement personalized care plans tailored to individual client needs.
- Assist with daily activities, including grooming, medication management, and therapy exercises.
- Maintain open communication with healthcare professionals and families to ensure continuity of care.
Shift Manager
Walgreens
09.2018 - 02.2021
- Supervised team members, ensuring efficient operations and customer satisfaction.
- Handled opening and closing duties, daily paperwork, and inventory management.
Customer Service/Night Auditor
Best Western Executive Inn
08.2015 - 08.2018
- Managed nightly audits, accounts payable/receivable, and customer reservations.
- Delivered exceptional customer service, resolving issues efficiently.
Assistant General Manager (AGM)
La Quinta Inns & Suites
10.2005 - 08.2015
- Supervised a team of 15+ employees, managing HR, payroll, and daily operations.
- Spearheaded accounts receivable/payable, inside sales for wedding packages, and customer relations.
Education
Associate's degree - nursing
WCTC
01.2025
Certification - Professional Photography
Penn-Foster School of Photography
01.2014
Bachelor’s degree - business finance
Wheaton College
Illinois05.1998
High School Diploma - undefined
Wisconsin Dells High School
Wisconsin Dells, WI05.1984
Skills
- Team Leadership & Supervision
- Accounts Receivable/Payable Management
- Customer Service Excellence
- HR & Payroll Administration
- Administrative & Scheduling Expertise
- Advanced Knowledge of Microsoft Office Suite & Excel
- Operations Management & Process Optimization
- Compassionate Caregiving & Support
Timeline
Caregiver/Personal Assistant
Brightstar Care
11.2022 - 03.2025
Shift Manager
Walgreens
09.2018 - 02.2021
Customer Service/Night Auditor
Best Western Executive Inn
08.2015 - 08.2018
Assistant General Manager (AGM)
La Quinta Inns & Suites
10.2005 - 08.2015
Associate's degree - nursing
WCTC
Certification - Professional Photography
Penn-Foster School of Photography
Bachelor’s degree - business finance
Wheaton College
High School Diploma - undefined
Wisconsin Dells High School