Aprile Crawford
Huntersville,NC
Summary
Dedicated Community Manager with 8+ years of property management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
8
8
years of professional experience
Work History
Property/Community Manager
Mission Rock Residential (377 Units)
Charlotte, NC
06.2023 - Current
- Manage 7 Million Dollar Annual Budget for Multi-Million Dollar Community.
- Preparation of annual budgets, monitoring expenses, delinquency to ensure financial goals are managed. Developed Operating budgets and forecasts.
- Implement cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Establish strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting annual property's operations.
- Coordinate with legal counsel to resolve tenant disputes, tenant holdovers, court filings/appeals and lockout procedures.
- Implement comprehensive safety protocols to minimize potential risks and ensure well-being of all residents within property.
- Conduct regular property inspections, identifying areas for improvement and proactively address potential safety hazards.
- Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of disputes.
Property Manager/Assistant Property Manager
Mission Rock Residential (346 Units & 176 Units)
Owings Mills, MD
12.2020 - 06.2023
- Aggressively pursued delinquent rents. Demonstrating 80% decrease in delinquency from initial acquisition of $91 Million dollar asset. Dec. 2020 $150k down to $30k delinquency in July 2021.
- Perform bookkeeping procedures, posted and collected rents, move-outs.
- Prepare process and distribute final account statements to past residents and to Central Billing for collections.
- Coordinate, monitor and perform all aspects of renewal process utilizing Yieldstar.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Work w/ on-site contractors to coordinate unit visits and Cap-X project completion
- Assist Baltimore County Constable in eviction process (suspended during COVID) (post late fees, attorney's fees, etc. to resident files)
Assistant Manager/Leasing Consultant
Panco Management (176 Units)
Owings Mills, MD
01.2019 - 12.2020
- Greet prospective residents, determine needs and preferences, professionally present community and specific apartments, highlighting features and benefits
- Increased Lease and Pre-leased apartments to max occupancy
- Responsible for overall upkeep - including apartments and common areas with oversight of porter and assistance of maintenance team
- Create payment arrangements and pursue collection efforts for delinquent accounts of former residents
Sales & Service Supervisor (Lease-up-Stabilized)
AvalonBay, Inc.
Laurel, M
04.2016 - 04.2018
- 344 Units from Lease-up to Stabilized
- Assist in setting community sales goals, supervise, motivate and coach 3-6 leasing consultants to achieve monthly goals
- Trained new hires on company policies, procedures, software applications and industry best practices.
- Organized community events to foster positive relationships between tenants and build sense of community within property.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
Education
Associate of Arts - General Studies
Catonsville Community College
Catonsville, MD06.1995
Skills
- Property Management Expertise
- Financial , Oversight, Allocation and Consistent Reporting
- Payment Collection
- Occupancy/Database Management
- Eviction Procedures
- Yardi Voyager
- Yardi CRM
- ADP Workforce
- Yieldstar
- Anaplan
- Nexus Payables
- Reputationcom
Timeline
Property/Community Manager
Mission Rock Residential (377 Units)
06.2023 - Current
Property Manager/Assistant Property Manager
Mission Rock Residential (346 Units & 176 Units)
12.2020 - 06.2023
Assistant Manager/Leasing Consultant
Panco Management (176 Units)
01.2019 - 12.2020
Sales & Service Supervisor (Lease-up-Stabilized)
AvalonBay, Inc.
04.2016 - 04.2018
Associate of Arts - General Studies
Catonsville Community College
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