April Garren Pritchard
Fort Lauderdale,FL
Summary
Detail-oriented and customer service-oriented professional with a strong background in sales operations and order processing. Possessing excellent organizational skills and the ability to prioritize tasks efficiently. Seeking a position where I can utilize my skills in processing orders, troubleshooting with IT, and supporting sales operations functions to contribute to the success of the team.
Overview
19
19
years of professional experience
Work History
Sales Coordinator - Remote
Moskowitz LLP
San Francisco, CA
06.2023 - 02.2024
- Strategic Sales Collaboration: Partnered with the owner and president of a tax law firm to drive sales initiatives and enhance client satisfaction, utilizing strategic insights to identify opportunities and address client needs effectively.
- CRM Management: Oversaw the CRM system to maintain accurate client information and optimize sales processes, ensuring seamless communication and efficient workflow management.
- Client-Centric Communication: Personalized client responses and tailored solutions to meet individual needs, demonstrating meticulous attention to detail and fostering strong client relationships..
Sales Coordinator - CONTRACT - Remote
Khameleon Software LLC
Tampa, FL
01.2023 - 06.2023
- Contract Management: Consolidated customer contracts and third-party software renewals, implementing efficient processes to streamline operations and enhance organizational effectiveness.
- Revenue Optimization: Coordinated schedules for customer renewals and meticulously tracked renewal amounts, leveraging data analysis to optimize revenue generation and drive business growth.
- Product Enhancement Facilitation: Reviewed and consolidated top product enhancement submissions, collaborating with cross-functional teams to contribute valuable insights to product development strategies, resulting in enhanced product offerings and customer satisfaction.
Sales Associate - Project Coordinator Remote/Hybrid
Beurer North America LP
Fort Lauderdale, FL
06.2021 - 11.2022
- Strategic Collaboration: Collaborated with international cross-functional teams to develop comprehensive manufacturing and sourcing strategies, aligning with business objectives and driving product innovation.
- Effective Communication: Managed day-to-day communications with domestic and international suppliers, ensuring smooth project and production workflows, and promptly resolving any issues or delays to meet project deadlines.
- Product Development: Partnered with the sourcing department and suppliers to deliver innovative high-value products for private brands, contributing to revenue growth and market competitiveness.
- Roadmap Management: Assisted in maintaining a product roadmap to ensure alignment between product vision, customer needs, and business goals, optimizing product development processes and enhancing product quality.
- Project Coordination: Led coordination efforts for private label projects, supporting senior product managers in a dynamic B2B environment, and ensuring timely project delivery and client satisfaction.
- Guidelines Development: Developed and distributed product development guidelines for internal teams and global factories, outlining best practices for product development processes, specifications, packaging, and timelines, enhancing efficiency and quality control.
- Logistics Management: Assisted in managing logistics globally, tracking products, samples, and deliverables using UPS, FedEx, and other international carriers, ensuring accurate and timely delivery to clients.
- Quality Assurance: Reviewed package die lines to ensure compliance with each client’s specifications, maintaining high-quality standards and customer satisfaction.
- Event Coordination: Coordinated with marketing for team events and scheduled interviews using Zoom and Teams, facilitating team collaboration and enhancing brand visibility.
- Executive Support: Coordinated global travel and meetings for executives in Germany and Hong Kong, ensuring smooth travel logistics and efficient meeting arrangements, contributing to executive productivity and effectiveness.
- HR Support: Assisted HR with recruiting, posting jobs, reviewing resumes, scheduling interviews, and onboarding and training new employees, fostering a positive and supportive work environment.
Executive Assistant - Commercial Sales
TNEMEC COMPANY, INC.
Fort Lauderdale, FL
10.2018 - 06.2021
- Administrative Support Excellence: Provided proactive administrative support to sales executives in a dynamic B2B environment, ensuring smooth operations and facilitating effective client engagement and satisfaction.
- Strategic Marketing Expertise: Developed and executed strategic marketing campaigns to promote company products and services, driving brand visibility and generating leads in competitive markets.
- Data Management Proficiency: Maintained accurate and up-to-date reports and databases, meticulously organizing and analyzing data to inform decision-making processes and enhance business performance.
- Salesforce Management: Managed Salesforce records, optimizing data accuracy and accessibility for the sales team, streamlining client relationship management and improving sales efficiency.
Administrative and Marketing Assistant
Ray Dass Test Prep
Cooper City, FL
07.2017 - 10.2018
- Administrative Support Excellence: Provided comprehensive administrative assistance to sales executives in a dynamic start-up B2B environment, ensuring smooth operations and facilitating effective client engagement.
- Strategic Sales and Marketing Initiatives: Developed software sales strategies and innovative marketing campaigns to promote company products and services, driving brand visibility and increasing market share.
- Data Management Proficiency: Prepared detailed reports and meticulously maintained databases, facilitating data-driven decision-making processes and optimizing business performance.
- Event Coordination: Traveled as necessary for trade shows, coordinating logistics and representing the company to potential clients, contributing to lead generation and business expansion.
- Education Program Coordination: Organized SAT prep events, including "Math Weekend," coordinating logistics and ensuring a seamless experience for participants, enhancing the company's reputation as a leader in academic support services.
- HR Support: Assisted HR with interviewing and hiring tutors, ensuring the recruitment of qualified candidates to meet the company's staffing needs and maintain the quality of educational programs.
Personal Lines Agent
MOODY INSURANCE
Hollywood, FL
01.2014 - 09.2014
- Strategic Salesmanship: Marketed and sold personal lines insurance products, utilizing strategic sales techniques to effectively communicate insurance offerings and benefits to clients.
- Proactive Client Engagement: Proactively reached out to client leads to assess their insurance needs, recommend appropriate coverage options, and facilitate the placement of insurance policies, ensuring comprehensive coverage tailored to individual client requirements.
- Lead Identification and Assessment: Identified and contacted lead sources to evaluate insurance needs, recommend suitable coverage solutions, and secure appropriate insurance policies, maximizing client protection and satisfaction.
- Risk Management Expertise: Conducted annual coverage reviews to analyze existing insurance policies and identify potential risk exposures, providing proactive risk management solutions to clients and enhancing coverage adequacy.
- Negotiation and Advocacy: Negotiated with carrier underwriters on behalf of clients to mitigate risks, prevent underwriting cancellations, and remarket insurance policies as necessary, ensuring continued coverage and client satisfaction.
- Administrative Proficiency: Executed account quotes, applications, endorsements, binders, and renewals with precision and efficiency, facilitating seamless transactions and timely policy issuance for clients.
- Relationship Building: Built, fostered, and maintained professional relationships with clients, insurers, and industry stakeholders, cultivating trust and loyalty and establishing a reputation for reliability and excellence in service delivery.
Data Analyst Marketing Department
AIRGAS INC
Fort Lauderdale, FL
01.2012 - 09.2013
- Strategic Market Segmentation: Led efforts to ensure precise marketing segmentation by conducting thorough research and analysis of customer demographics, enabling targeted marketing campaigns and improved customer engagement.
- Leadership in Project Environment: Provided proactive leadership within the marketing department, initiating and spearheading projects to enhance departmental effectiveness and drive strategic initiatives forward.
- Consistent Delivery of Results: Demonstrated reliability and efficiency by consistently delivering high-quality results ahead of schedule, earning credibility and trust among colleagues and stakeholders.
- Team Building and Collaboration: Collaborated with the marketing team to organize and schedule team-building activities, fostering a positive and cohesive work environment that promoted collaboration and productivity.
- Training and Development: Played a key role in training new employees, sharing expertise and knowledge to facilitate their integration into the team and ensure their success in their roles.
Registered Sales Assistant
MORGAN STANLEY (FORMERLY SMITH BARNEY)
Fort Lauderdale, FL
08.2005 - 10.2008
- Compliance and Accuracy: Ensured compliance with regulatory requirements and accuracy in service delivery by processing trade orders as a registered SEC Series 7 and 63 Agent, maintaining integrity and reliability in client transactions.
- Efficient Sales Support: Played a pivotal role in key sales processes by promptly obtaining quotes and processing orders with precision, ensuring seamless transactions and client satisfaction.
- Exemplary Client Service: Provided exceptional service to clients by promptly handling incoming orders, addressing inquiries, and resolving issues with professionalism and expertise, fostering strong client relationships.
- Problem Resolution Expertise: Demonstrated problem-solving skills by researching, analyzing, and leveraging departmental expertise to effectively resolve client issues and challenges, ensuring client satisfaction and retention.
- Customer Loyalty Enhancement: Increased customer loyalty by delivering personalized, prompt, and courteous support to clients via phone and email, fostering trust and confidence in services provided.
- Client Engagement Initiatives: Coordinated client engagement events such as "Lunch and Learn," facilitating networking opportunities and expanding the broker's client base through targeted outreach and relationship-building efforts.
Education
Bachelor of Science - Industrial & Organizational Psychology, Cum Laude -
Portland State University
Timeline
Sales Coordinator - Remote
Moskowitz LLP
06.2023 - 02.2024
Sales Coordinator - CONTRACT - Remote
Khameleon Software LLC
01.2023 - 06.2023
Sales Associate - Project Coordinator Remote/Hybrid
Beurer North America LP
06.2021 - 11.2022
Executive Assistant - Commercial Sales
TNEMEC COMPANY, INC.
10.2018 - 06.2021
Administrative and Marketing Assistant
Ray Dass Test Prep
07.2017 - 10.2018
Personal Lines Agent
MOODY INSURANCE
01.2014 - 09.2014
Data Analyst Marketing Department
AIRGAS INC
01.2012 - 09.2013
Registered Sales Assistant
MORGAN STANLEY (FORMERLY SMITH BARNEY)
08.2005 - 10.2008
Bachelor of Science - Industrial & Organizational Psychology, Cum Laude -
Portland State University
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