APRIL HERNANDEZ ESCOBAR

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Verified product conformance by conducting detailed inspections.
• Monitored production processes to ensure quality standards were met and documented results of inspections.
• Validated expiration dates and lot numbers.
• Conducted initial quality checks on received raw materials.
• Evaluated process control data to recognize quality trends.
• Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
• Developed corrective action plans based on findings from investigations and audits.
• Maintained records of all nonconforming products and completed corrective actions as required.
• Identified areas for improvement in existing processes, procedures, and equipment.
• Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
• Tested finished goods prior to shipment according to established protocols.
• Communicated effectively with management regarding progress toward meeting quality objectives.
• Adhered strictly to Good Manufacturing Practices guidelines at all times.
• Examined products and materials for defects or deviations to remove or discard non-conforming items.
• Recorded inspection findings and updated quality records.

Oversaw quality control processes ensuring highest standards.

• Located materials and supplies by pulling and verifying items on production orders.
• Sorted materials for scanning to meet production goals.