Aprilia Dwi Lestari
Bogor Utara,Indonesia
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Server
Virgin Voyages
09.2024 - Current
- Deliver exceptional food and beverage service in a fast-paced cruise ship dining environment.
- Assist servers in providing efficient and personalized guest service.
- Set up and maintain dining areas according to company standards.
- Serve food and beverages while ensuring accuracy and attention to detail.
- Respond promptly to guest requests and resolve concerns professionally.
- Maintain cleanliness and sanitation standards in all assigned service areas.
- Collaborate with team members to ensure smooth restaurant operations and a positive guest experience.
- Support opening, closing, and side-work duties as assigned.
Fine Dining Waitress (Italian Restaurant)
Holland America Line
12.2017 - 11.2022
- Welcoming and seating the guest
- Presenting and explaining the concept, menu and recommendation
- Offering the drink
- Serve food according to the guest orders
- Check guest satisfaction
- Handling complain if there is any regarding the foods or drinks
- Handling payment
- Cleaning and clearing the table
- Setting up the table for the next guest
- Maintain the cleanliness of the station and restaurant
- Do the cleanliness that already assigned
Shift Supervisor
Starbucks Coffee
12.2012 - 06.2017
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
Casual at F&B Service
Aston Hotel
09.2012 - 11.2012
- Arranging the dining room.
- Welcoming and serving restaurant guest.
- Tidying the dining room after meal service.
- Clean tables or counters after patrons have finished dining.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Escort customers to their tables.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Take orders from patrons for food or beverages.
Trainee at Housekeeping Department
Ciputra Hotel
01.2011 - 07.2011
- To clean hotel rooms quickly, neatly, and efficiently.
- To ensure that guest room corridors are clean.
- To maintain neat and clean cart, equipment, storage rooms, and supplies.
- To maintain a friendly and approachable attitude towards guests and staff.
- To maintain a clean and professional appearance.
- To respect all hotel equipment and property and use with care to avoid unnecessary damage.
- Document any deficiencies, including mechanical and electrical problems from the guest’s rooms and report to the housekeeping supervisor.
- Label and submit all lost and found items to the housekeeping supervisor immediately.
- Complete all other duties as assigned.
Education
Tourism Vocational School
SMKN 3 Bogor
Bogor Timur01.2012
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SMP Mardi Waluya
Bogor Selatan01.2009
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SD Mardi Waluya
Bogor Selatan01.2006
Skills
- Basic Computer knowledge (MS Office Word, Power Point, Excel)
- Good leadership skill
- Guest Relations
- Food & Beverage Service
Certification
- Certificates of achievement Ciputra Hotel Jakarta on the job training in Housekeeping
- Coffee Master Certification from Starbucks Coffee
- Barista Trainer Certification from Starbucks Coffee
- Basic Safety Training for Seafarer
- Marlins Security Awareness
Timeline
Assistant Server
Virgin Voyages
09.2024 - Current
Fine Dining Waitress (Italian Restaurant)
Holland America Line
12.2017 - 11.2022
Shift Supervisor
Starbucks Coffee
12.2012 - 06.2017
Casual at F&B Service
Aston Hotel
09.2012 - 11.2012
Trainee at Housekeeping Department
Ciputra Hotel
01.2011 - 07.2011
Tourism Vocational School
SMKN 3 Bogor
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SMP Mardi Waluya
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SD Mardi Waluya