Summary
Overview
Work History
Education
Skills
Proffinities
Languages
Timeline
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April Jessica Allison McClaughtlin Fisher Kreuger

San Diego,TX

Summary

I am a forty year old, Hispanic American, newly residing in the Southern California area. I'm unmarried, and have no children, or pets. Having unsuccessfully attempted a life as a college student, I am aspiring to move out into other areas in/of attaining career success...

It will be a pleasure to meet you, I'm sure.

Sincerely,

April McClaughtlin

Overview

3
3
years of professional experience

Work History

Provider File Specialist II

Premera Blue Cross Health Insurance Company Bc/bs
Mountlake Terrace, WA
11.2000 - 11.2002
  • 7001 220th St SW - (800) 722-1471
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Classified files based on source, type or other details.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Administered gathering and preparation of files within strict deadlines and in alignment with specific needs and requests.
  • Maintained strict data accuracy standards via multiple reviews of files for presentation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Case Manager

APPS Para Medical Services
Ballard, WA
12.1999 - 07.2000
  • 7723 24th Ave NW - (503) 906-1830
  • Helped doctors and nursing staff implement appropriate, high-quality care with reasonable results.
  • Identified care needs of and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
  • Developed and implemented transition services plan to facilitate movement for doctors' and nurses' activities.
  • Addressed delays in discharge, postponed procedures and discharge equipment availabilittle.
  • Conducted training for educational staffing; to properly identify patient disabilities and, remediation strategies.
  • Considered staff performance by recreating disciplinary procedures commensurate with level of infraction.
  • Delivered impeccable data entry collaboration.
  • Proved to be an excellent team player; joining in with the inventory and office crew at crunchtime.

Administrative Receptionist

Group Health Cooperative
Capital Hill (Seattle), WA
11.1998 - 05.1999
  • 201 16th Ave E - (877) 517-3308 / (206) 326-3000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments and meetings.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept records in CRM to maintain customer data.

Education

Bachelor of Science - Sciences

University of South Carolina - Sumter
Sumter, SC
06.2027

Bachelor of Science - Sciences

Seattle Central Community College
Seattle, WA
06.2025

Skills

  • New Record Creation
  • Promotions Programs
  • Materials Classification
  • Log Book Maintenance
  • File Placement Verification
  • Information Coding
  • Information Sorting
  • Typing and Word Processing
  • Authorized User Verification
  • Information Retrieval
  • Filing System Form Design
  • Chronological Classification
  • File Maintenance Guidelines
  • Customer Accounts Management
  • Data Analysis
  • Computerized Report Generation
  • Materials Compilation
  • System Creation and Implementation
  • Performance Tracking
  • Service Referrals
  • Case Planning
  • Community Outreach
  • Case Management Tracking
  • Resource Identification
  • Records Management
  • Multitasking and Organization
  • Operational Standards
  • Clients Rights
  • Patient Flow
  • Case Notes
  • Medication Side Effect Knowledge
  • Case Conferences
  • Data Entry and Analysis
  • Large Caseloads
  • Approving Activities
  • Admissions Screening
  • Greeting and Seating Clients
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Data Entry and Database Software
  • Organization and Efficiency
  • Multi-Line Telephone Skills
  • Data Imports
  • Patient Information Collection
  • Administrative and Clerical Support
  • Patient Appointment Management
  • Visitor Monitoring
  • Filemaker Pro
  • Appointment Booking
  • Billing and Payment Processing
  • Appointment Confirmation
  • Office Equipment Operation
  • Office Supplies and Inventory
  • Updating Client Data
  • Entering Patient Data
  • Insurance Information Collection
  • Benefits Verifications
  • Accounting and Billing Software
  • Translating Documents

Proffinities

I tend to like travel, and outdoor accomplishments.  I enjoy all net sports, and subscribe to be an adept skier/snowboarder, and have had my trails and successes at skateboarding and long boarding.  I've not horse-back ridden since I was a young child, but is something I miss.  I like board games, card games, and computer games.  I love music and I love to dance.  Most considerably.  I love to catch the sunrise.  I'm an earlier riser, and like an upbeat atmosphere.  I like to come in to an open workspace, with preferably ergonomic design, although I'm not too particular.  Comfy is comfy.

Languages

Spanish
Limited Working
French
Limited Working
Japanese
Limited Working
German
Limited Working

Timeline

Provider File Specialist II

Premera Blue Cross Health Insurance Company Bc/bs
11.2000 - 11.2002

Case Manager

APPS Para Medical Services
12.1999 - 07.2000

Administrative Receptionist

Group Health Cooperative
11.1998 - 05.1999

Bachelor of Science - Sciences

University of South Carolina - Sumter

Bachelor of Science - Sciences

Seattle Central Community College

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April Jessica Allison McClaughtlin Fisher Kreuger