APRIL JOY YABUT
East Northport
Summary
To deliver exceptional customer service, consistently exceed sales targets, implement effective sales strategies, and identify operational and logistical inefficiencies—ensuring solutions that benefit both employees and the overall success of the company.
Overview
30
30
years of professional experience
Work History
Director of Client Services
Space/Craft Worldwide, Inc.
07.2024 - Current
- Lead client engagement strategy and oversee service delivery for domestic and international manufacturing accounts.
- Collaborate across production, engineering, logistics, and design teams to ensure successful project execution.
- Manage a portfolio valued at over $21M annually, ensuring high-touch service and operational excellence.
- Resolve escalated issues and serve as a senior point of contact to deepen client relationships and trust.
- Drive process improvements to optimize the client experience and internal efficiency.
- Spearhead initiatives for client retention, satisfaction tracking, and performance analytics.
- Managed new store openings, pop-up and pop-in activations, artist collaborations, and branded animations.
- Successfully launched high-impact events with less than a month of lead time.
- Oversee procurement to ensure materials are readily available for fast-turnaround projects.
- Developed strong partnerships with vendors, leading to significant cost savings.
Senior Project Manager
Space/Craft Worldwide, Inc.
08.2017 - 07.2024
- In charged of 5 High End Retailer’s Account Domestically and Internationally with an estimated volume of 7 million
- Act as the main point of contact on all projects, taking ownership of projects and act as liaison between design, engineering, manufacturing, production and acquisitions.
- Provide customer support for all needs including material research, quotes, project updates, and post job follow up works with production team to establish production timing and follows through with production while providing customer updates as needed.
- Resolve issues and manage expectation to provide the best client experience.
- Grow long-term relationships with clients and capitalizes on equity and partnership opportunities.
- Proactively provide information and propose solutions/alternatives to achieve clients’ needs
- Seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
- New business development through ongoing face-to-face production presentation.
- Hire & Mentor Junior Project Manager’s and in-charged of New Hire Training & Development
Regional Training Manager
Dune London, Roosevelt Field
11.2015 - 10.2016
- Conducted learning programs consistently using effective learning principles that is in line with UK standards
- Lead all learning activities in the market for new product rollouts, enhance customer service and new processes and systems
- Collaborate with Area Manager, Human Resources Manager to improve and solve market level learning and people needs
- Recommend appropriate tools and resources to foster success developing people
- Created a guest centric culture and driving profitability.
- Conduct and provide Management Evaluation in a monthly basis, verbally and in writing, along with recommendations around performance
- Strategized merchandise placement displays. Ensuring that the market are marketable
- Liaised with Marketing and Visual teams to ensure market is fully prepared to execute each marketing program. And all store promotions is in alignment with the US market
- Worked hand in hand with allocation to ensure proper product allocation.
Senior Project Manager
Space/Craft Worldwide, Inc.
07.2014 - 09.2015
- In charged of 7 High End Retailer’s Account Domestically and Internationally with an estimated volume of 7 million
- Act as the main point of contact on all projects, taking ownership of projects and act as liaison between design, engineering, manufacturing, production and acquisitions.
- Provide customer support for all needs including material research, quotes, project updates, and post job follow up works with production team to establish production timing and follows through with production while providing customer updates as needed.
- Resolve issues and manage expectation to provide the best client experience.
- Grow long-term relationships with clients and capitalizes on equity and partnership opportunities.
- Proactively provide information and propose solutions/alternatives to achieve clients’ needs
- Seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
- New business development through ongoing face-to-face production presentation.
- Hire & Mentor Junior Project Manager’s and in-charged of New Hire Training & Development
- Act as an Human Relations consultant internally
District Manager (NYC)
Crumbs Bake Shop
05.2013 - 03.2014
- In charged of 9 store locations in total volume of 8 million
- Train store management team to effectively handle any service issues that may arise.
- Focused on a High Quality Customer Service to ensure happy and repeat customer
- Build strong, high quality management team through development coaching and counseling.
- Ensures all sales goals and budgets are consistently met.
- Analyzes financial data to identify and address trends, build on areas of strength and build strategy to improve areas of weakness.
- Drives the implementation of company initiatives by motivating and supporting store management.
District Manager
Forever 21
07.2006 - 05.2013
- Received an award for three consecutive years of double digit sales increase.
- Received consistent quarterly bonuses for exceeding company sales goals.
- Ranked in the top 5 of District managers in the entire company
- Increased district sales by 45% from 2006 to 2009.
- In charged of 8 stores with a total volume of $80 million.
- Hired, trained and developed managerial strategies specifically designed to the store’s needs.
- Ensured district-wide customer satisfaction and product quality, while managing the financial performance of each store.
- Managed safety and security in every store.
- Analyzed financial sales reports and reviewed overall operation of retail stores.
- Ascertained that employees adhere to policies of the company.
- Inspect premises of stores to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
- Managed other Districts in the Northeast area when needed and during Regional Managers absence.
- Coordinated new store openings and/or closing of existing locations.
- Strategized merchandise placement displays.
- Assisted/managed other store openings around the Tri-state area.
- Created a strong relationship with the Loss Prevention dept. to decrease internal/external shrinkage.
- Decreased management turnover and increased management retention.
Store Manager
Forever 21
01.2003 - 01.2006
- In addition to managing the Roosevelt Field Mall NY location, also opened and managed NYC high volume stores namely the 34th and 14th street NYC locations.
- Assisted in the recruitment and hiring of the most qualified applicants to meet the store's needs.
- Conducted orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales.
- Coordinated sales promotion activities and pricing of merchandise.
- Monitors compliance of team members with established security, sales, safety, and record keeping procedures and practices.
- Leads team members engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily sales reports for accounting, or performs work of subordinates as needed.
Assistant Manager/Co-Manager
Forever 21
01.2003 - 01.2006
- Executed and supported Company and Store Manager’s business objectives.
- Actively engaged the Store Manager on efforts towards store profitability and team performance and morale.
- Worked directly with Store Associates providing leadership and motivation.
Administrative Assistant
Pathmark Supermarket
07.1995 - 07.2001
- Ascertained that day-to-day communication from corporate office is properly disseminated to department managers.
- Maintained personnel administration, payroll functions and scheduling system for full-time and part-time employees.
- Made pertinent adjustments to pre-generated work schedules based on store needs.
- Created store reports/documents and other sales reports
- Assisted in entering all new hire information into the system
Education
Psychology
Baruch College
New York, NY01.2001
Nursing
Hunter College
New York, NY01.1998
Skills
- Time management skills
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Client relationship building
Timeline
Director of Client Services
Space/Craft Worldwide, Inc.
07.2024 - Current
Senior Project Manager
Space/Craft Worldwide, Inc.
08.2017 - 07.2024
Regional Training Manager
Dune London, Roosevelt Field
11.2015 - 10.2016
Senior Project Manager
Space/Craft Worldwide, Inc.
07.2014 - 09.2015
District Manager (NYC)
Crumbs Bake Shop
05.2013 - 03.2014
District Manager
Forever 21
07.2006 - 05.2013
Store Manager
Forever 21
01.2003 - 01.2006
Assistant Manager/Co-Manager
Forever 21
01.2003 - 01.2006
Administrative Assistant
Pathmark Supermarket
07.1995 - 07.2001
Nursing
Hunter College
Psychology
Baruch College
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