April Joy Yap

• Independently prepare, format, and proofread a wide range of documents including official correspondence, incident reports, and specialized forms related to coroner investigations; ensure all materials meet legal standards and departmental protocols for accuracy, grammar, and confidentiality.

• Perform data entry and record management tasks using specialized case management systems; create and update detailed reports, track case information, conduct arithmetic/statistical calculations, and consolidate data from multiple sources to support investigations and internal audits.

• Serve as the primary administrative support liaison, handle high-volume phone and in-person inquiries from law enforcement, medical professionals, and the public; provide accurate information on sensitive procedures and departmental policies, coordinate logistics for meetings, process mail, maintain supply inventory, and support temporary staff during high-demand periods.

• Coach and develop sales teams using KPI-driven training strategies to enhance performance and promote solution-based selling.
• Handle end-to-end client issue resolution by troubleshooting concerns, coordinating with internal departments, and delivering tailored solutions to ensure customer satisfaction.
• Train new employees, and delegate daily tasks and responsibilities to support productivity and team development.
• Collaborate with fellow shift leaders to maintain consistent operational standards, and foster a cohesive, high-performing workplace culture.

• Delivered personalized shopping experiences, guiding customers in building solutions based on their lifestyles and needs.
• Maintained up-to-date knowledge of competing brands and product lines, offering informed product recommendations.
• Ensured the functionality of demo displays and proper merchandising across the Computing and Mobile departments, guaranteeing that products were readily accessible for self-service customers.

• Supervised and led a team of over 20 employees, overseeing daily operations to ensure efficiency, consistency, and exceptional customer service.
• Resolved customer concerns promptly and professionally, maintained open communication channels, and upheld high standards of service quality.
• Developed and implemented comprehensive training programs, including a new employee training guide; led weekly meetings with team leads to monitor onboarding progress, and support continuous staff development.

• Provided administrative and logistical support to staff during a COVID-19 workforce recovery initiative, helping to match individuals who had lost jobs with local businesses actively hiring; reduced staff workload, and enabled greater focus on strategic planning and employer outreach.
• Attended and actively participated in professional development workshops and stakeholder presentations to build knowledge on economic development, workforce placement strategies, and the broader impacts of the pandemic on Oahu’s labor market.
• Collaborated with fellow interns on research and outreach projects, fostering a strong team dynamic, and contributing to solutions that supported the organization’s mission of community recovery and economic resilience.