April Jasper
Gainesville
Summary
Organized office professional with top-notch administrative skills and solid background in the health care industry. History surpassing business targets, satisfying patients demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
14
14
years of professional experience
Work History
Transplant Financial Rep
Shands Hospital
10.2024 - Current
- Educated patients on transplant costs, financial policies, and potential out-of-pocket expenses.
- Identified and addressed potential financial barriers to transplant eligibility, advocating for patient needs.
- Worked closely with the transplant team to gather necessary financial documentation for patient evaluations and listings.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Followed up with patients about resolved issues to maintain high standards of customer service.
Financial Representative
Shands Hospital
10.2023 - 10.2024
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
- Increased patient understanding of financial obligations, providing detailed explanations of charges and available payment options.
- Conducted thorough reviews of medical documentation for accuracy and compliance before submitting authorization requests.
- Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
- Maintained up-to-date knowledge of insurance policies and procedures to effectively communicate requirements to patients.
- Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.
Admission Specialist
Shands Hospital
10.2022 - 10.2023
- Maintained accurate and up-to-date records in the admissions database to support efficient data retrieval and reporting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
PCT/ Unit Clerk
HCA Florida North Florida Hospital
09.2021 - 10.2022
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Delivered clerical support by handling range of routine and special requirements.
- Charted vital signs and added telemetry strips to charts.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and organized patient charts for daily admissions to facilitate efficient patient flow.
- Maintained accurate electronic health records, ensuring all patient information was updated timely and correctly.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Direct Support Professional/ Front Desk Aide
North Florida Evaluation And Treatment Center
09.2018 - 10.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care
- Led patient or group recreational activities for enhanced patient outcomes.
- Answered multi-line phone system and greeted callers enthusiastically.
Catering Associate
UF Health Shands Hospital
10.2017 - 09.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleared dishes and glassware quickly following each course.
- Monitored dietary restrictions and served guests with special needs.
Resident Care Aide/ Front Desk Aide
Hunters Crossing Place
03.2016 - 10.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Deli Associate
Walmart
07.2016 - 01.2017
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cashier Team Leader
Sears
01.2015 - 07.2016
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained transaction security by verifying payment cards against identification.
Cashier
Hardee's Restaurant
09.2014 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer.
- Greeted over 50 customers per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Paraprofessional/ Front Office Aide
Alachua County School Board
05.2013 - 01.2014
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized, stored and retrieved files to enhance daily operations.
- Interacted with staff, parents, and administrators by phone, email or in-person to provide information.
- Managed office operations.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Reported on student progress, behavior and social skills to parents.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained head count and attendance sheets.
- Graded tests and papers and recorded grades for teaching staff.
- Handed out classroom materials, like pencils, paper and crayons.
- Managed workflows of classroom volunteers and trained on school procedures.
- Prepared reports and paperwork for parent-teacher conferences.
Receptionist
Change Of Life
11.2011 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
High School Diploma -
Eastside High School
Gainesville, FL06.2010
Skills
- Records Scanning
- Data Entry Software
- Retrieving Medical Records
- Interdisciplinary Care
- Inpatient Services
- Medical Recordkeeping
- Taking Client Histories
- Cleaning and Sterilizing
- Documenting Vital Signs
- BLS Certified
- Food Preparation
- Collecting Medical Samples
- Preparing Charts
- Patient Health Information Access
- Computer Proficiency
- Office Management
- Pulse Oximetry
- Reminder Calls
- Staff Leadership
- Customer service
- Financial reviews
- Problem-solving
- Multitasking
- Problem-solving abilities
- Excellent communication
- Reliability
Timeline
Transplant Financial Rep
Shands Hospital
10.2024 - Current
Financial Representative
Shands Hospital
10.2023 - 10.2024
Admission Specialist
Shands Hospital
10.2022 - 10.2023
PCT/ Unit Clerk
HCA Florida North Florida Hospital
09.2021 - 10.2022
Direct Support Professional/ Front Desk Aide
North Florida Evaluation And Treatment Center
09.2018 - 10.2021
Catering Associate
UF Health Shands Hospital
10.2017 - 09.2018
Deli Associate
Walmart
07.2016 - 01.2017
Resident Care Aide/ Front Desk Aide
Hunters Crossing Place
03.2016 - 10.2017
Cashier Team Leader
Sears
01.2015 - 07.2016
Cashier
Hardee's Restaurant
09.2014 - 01.2016
Paraprofessional/ Front Office Aide
Alachua County School Board
05.2013 - 01.2014
Receptionist
Change Of Life
11.2011 - 05.2013
High School Diploma -
Eastside High School