April L. Gutierrez
Summary
Dedicated IHSS Care Provider with expertise in daily living assistance and bilingual communication. Focused on monitoring health, managing medication, and delivering personal care to elderly and disabled clients. Enhances client well-being through light housekeeping, meal preparation, and transportation support, ensuring comfort, dignity, and safety.
Overview
12
12
years of professional experience
Work History
IHSS Care Provider
In Home Supportive Services
Merced, California
07.2022 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients at home.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated with family members to ensure effective communication about care.
- Implemented safety measures to prevent accidents during care activities.
Alliance for Community Transformation
Alliance
Merced, California
09.2018 - 06.2022
- Delivered interpretation services for clients in healthcare and legal settings, ensuring accurate understanding of critical information.
- Facilitated communication between English and Spanish speakers during meetings, enhancing collaboration and decision-making.
- Maintained confidentiality while handling sensitive information and discussions.
- Advocated for client rights in legal proceedings, influencing outcomes and promoting fair treatment.
- Assisted in mediation sessions, promoting amicable resolutions between parties.
Cal Fresh Outreach Coordinator
Merced County Foodbank
Merced, California
10.2016 - 09.2018
- Coordinated patient scheduling and appointment reminders to enhance office operations.
- Addressed patient inquiries and provided detailed information about available services.
- Processed insurance claims and verified patient coverage details promptly.
- Maintained organized patient records and updated information in the database.
- Facilitated communication between dental staff and patients to ensure smooth visits.
- Ensured a welcoming environment through friendly interactions with patients.
Dental Receptionist
St Thomas Emergent Care
Merced, California
02.2014 - 03.2016
- Managed patient scheduling and appointment reminders for efficient office operations.
- Responded to patient inquiries, delivering accurate information about services to enhance patient understanding.
- Processed insurance claims and verified patient coverage details promptly.
- Facilitated billing inquiries and processed payments for dental services, ensuring clear communication of financial details.
- Coordinated with team members to improve front desk workflows, enhancing overall patient service experience.
- Scheduled cleanings and dental appointments for patients using appointment software.
Dental Receptionist
Dr. Von Goodin Inc.
Merced, California
03.2014 - 01.2016
- Greeted patients, provided necessary paperwork, and verified insurance information to ensure smooth check-in process.
- Verified, updated and entered patient information into system.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Collected payments from patients in accordance with established policies and procedures.
- Created welcoming environment for patients by delivering exceptional customer service, enhancing overall patient experience.
Education
GED -
Merced Junior College
Merced, CA06-2019
Skills
- Personal care support
- Daily living assistance
- Client advocacy
- Client communication
- Bilingual communication
- Interpreting services
- Insurance verification
- Appointment scheduling
- Customer support
- Customer service
- Telephone etiquette
- Effective decision making
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
- Cultural sensitivity
- Verbal and written communication
- [Language] translation
- Flexibility and adaptability
- Interpersonal mediation
Languages
Spanish
Professional
English
Professional
Timeline
IHSS Care Provider
In Home Supportive Services
07.2022 - Current
Alliance for Community Transformation
Alliance
09.2018 - 06.2022
Cal Fresh Outreach Coordinator
Merced County Foodbank
10.2016 - 09.2018
Dental Receptionist
Dr. Von Goodin Inc.
03.2014 - 01.2016
Dental Receptionist
St Thomas Emergent Care
02.2014 - 03.2016
GED -
Merced Junior College