April Lea Van
Johnstown,PA
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Sheetz
07.2023 - 02.2024
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gathered, organized and input information into digital database.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Monitored and verified all merchandise was properly priced and labeled.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained productive, efficient approach to all tasks.
- Assisted customers in selecting merchandise best suited to needs.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Truck Unloader /Stocker
Big Lots Stores, Inc.
07.2021 - 08.2022
- Unloaded packages with care and placed in proper staging area.
- Worked with team members to move and load cargo properly and safely.
- Lifted and slid packages weighing up to 40 pounds on conveyor belts to transport items.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Loaded packages onto pallets and into staging areas as directed.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Digital Personal Shopper
Walmart
11.2020 - 07.2021
- Satisfied customers with quick, accurate service under tight deadlines while maintaining 88% or higher pick rate.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Completed pickup and shopping orders for customers across Johnstown.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Certified Armed Security Officer
St. Mortiz Security
07.2019 - 10.2020
- Monitored building access and identified all officials and employees before authorizing entrance.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Tracked vehicles on premises, including license plate numbers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Military Reserve facilities.
- Communicated with team members and building management via telephone.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked over 100 personnel ID badges and issued temporary credentials to visitors during peak rush hours.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Security Guard
St. Mortiz Security
07.2017 - 07.2019
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Collaborated with local law enforcement agencies to support criminal investigations.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Recorded required data for incident reports and files quickly and accurately.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Documented all security-related situations and submitted in-depth reports to superiors.
- Managed employee access, including security roles and permissions.
- Detected and reported unauthorized personnel and activities.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded all activity in daily officer report.
- Monitored security cameras and fire, building and alarm systems.
- Immediately reported safety hazards for remediation response.
- Managed 75 calls, emails and visitors daily while maintaining security practices.
Steward Manager
Slovak Educational Society
08.2015 - 08.2017
- Sanitized all food preparation areas with company-approved cleaning products.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Addressed personnel and patron issues and quickly resolved to restore satisfaction.
- Trained team in proper operational procedures and company policies.
- Monitored overall cleanliness and adherence to maintenance schedules.
- Documented and reported personnel and operational data.
- Oversaw team performance to verify quality service and compliance with specifications.
- Evaluated customer feedback to implement service-improvement initiatives.
- Coordinated workflow and delegated tasks for team members.
- Allocated resources to properly staff all shifts and compensate for unscheduled team absences.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed 40 calls, texts and emails per week from customers and vendors.
Education
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Greater Johnstown Senior High School
Johnstown, PA06.1994
Skills
- Evidence storage
- Report writing
- Reliability
- CCTV monitoring
- Money Handling
- Sales expertise
Certification
- ACT 235 Certification
Timeline
Team Member
Sheetz
07.2023 - 02.2024
Truck Unloader /Stocker
Big Lots Stores, Inc.
07.2021 - 08.2022
Digital Personal Shopper
Walmart
11.2020 - 07.2021
Certified Armed Security Officer
St. Mortiz Security
07.2019 - 10.2020
Security Guard
St. Mortiz Security
07.2017 - 07.2019
Steward Manager
Slovak Educational Society
08.2015 - 08.2017
Some College (No Degree) -
Southern New Hampshire University
High School Diploma -
Greater Johnstown Senior High School