Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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April Lorraine Embudo

April Lorraine Embudo

Maspeth,NY

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously, consistently improving operational processes to enhance the overall customer experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Health Aide

Private Home
West Orange, NJ
10.2021 - 10.2024
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.

Front Desk Receptionist

Madison Laser Spa
New York, NY
12.2021 - 06.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Private Nanny

Private Residence
Elmhurst, NY
08.2021 - 09.2021
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Transported the children safely to appointments, social engagements or recreational activities.

Shift Leader

Dunkin' Donuts Franchising
Tampa, FL
09.2019 - 08.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Credit Officer

Sterling Bank of Asia, Inc.
03.2016 - 11.2018
  • Reviewed credit applications and financial statements to determine customer creditworthiness.
  • Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
  • Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
  • Coordinated with legal teams when necessary to ensure compliance with applicable laws and regulations.
  • Collaborated closely with sales teams to understand their needs while ensuring sound risk management practices were followed.

Marketing Associate

Eastwest Banking Corporation
02.2014 - 01.2016
  • Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.
  • Supported marketing team in developing promotional strategies and targeted campaigns.
  • Executed strategic marketing plans to drive growth and retention and overall revenue for business.
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Analyzed sales data to understand product performance and identify areas for improvement.

Education

User Experience Design

Brainstation
Lower Manhattan, New York
06-2023

Bachelor of Science - Management Information Systems

Ateneo De Davao University
Davao City, Philippines
03-2009

Skills

  • Customer Service Management
  • Operations Support
  • Employee Attendance Monitoring
  • Client Service
  • Appointment confirmation
  • Office Administration
  • Telephone Etiquette
  • Basic Technical Support
  • Basic Computer Skills
  • Fluent in English and Filipino

Affiliations

  • Crossfitting
  • Playing Volleyball
  • Hiking
  • Snowboarding
  • Reading
  • Dancing

Certification

  • UX Design Certificate

Languages

English
Full Professional
Filipino
Full Professional

Timeline

Front Desk Receptionist

Madison Laser Spa
12.2021 - 06.2022

Home Health Aide

Private Home
10.2021 - 10.2024

Private Nanny

Private Residence
08.2021 - 09.2021

Shift Leader

Dunkin' Donuts Franchising
09.2019 - 08.2021

Credit Officer

Sterling Bank of Asia, Inc.
03.2016 - 11.2018

Marketing Associate

Eastwest Banking Corporation
02.2014 - 01.2016

User Experience Design

Brainstation

Bachelor of Science - Management Information Systems

Ateneo De Davao University

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April Lorraine Embudo