April Lynn Conti

• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Kept detailed records of daily activities through online customer database.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Informed customers of promotions to increase sales productivity and volume.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Attended monthly sales meetings and quarterly sales trainings.
• Contributed to team objectives in fast-paced environment.
• Presented professional image consistent with company's brand values.

Greet and qualify buyers. Demonstrate models/homes/home sites. Overcome sales objections and close for the sale. Prepare contracts and collect earnest money and option deposits. Work closely and promote DHI Mortgage and D.R. Horton Insurance. Upload spec inventory on the MLS with continual updates on the status of each home, such as: under contract, sold, etc. Adhere to company policies. Complete and shop competition and prepare competitive analysis on product, features, and neighborhoods/amenities. Meet set sales goals. Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company. Input community traffic daily into Marketing Studio. Attend weekly meetings including Sales Meetings, Mylar Meetings, Team Meetings, and Sales Roll Call Meetings. Also attend Pre-Construction, Four-Way, and Home Owner Walk-through meetings. Keep models and community professional looking and use the Model Home Checklist daily. Build working relationship with Realtors. Follow-up with customers on all actions or commitments made. Excellent communication with current and future buyers. Follow the Jeff Shore training. Keep current on CE classes and fees.

• Assisted in developing marketing material for properties.
  Acted as a listing agent for brokers.
• Researched the current market in Salt Lake County.
• Actively follow-up with prospects and hot leads.
• Developed an excellent rapport with custom builders to expand opportunities for growth.
• Generated lists of properties that were compatible with buyers' needs and financial resources.
• Negotiated contracts and coordinate with lenders, attorneys and inspectors.
• Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
• Educated clients on the current real estate market and answered any questions they had.
• Wrote contract documents, purchase agreements and closing statements.
• Created and maintained a large client base by meeting needs and providing exceptional customer service.
• Maintained high referral rates and exceptional feedback from previous clients.
• Followed up with prospects throughout the sales process.
• Cold called clients to obtain their exclusives.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Showed residential properties and explained the features, value and benefits of available homes.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Successfully guided home buyers and sellers through sales and purchase of properties.
• Communicated with owners regarding home and loan status. to stay informed and give superior sales presentations.

Ensured the community meets and/or exceeds the yearly budgeted census on a monthly basis; Train all management team the aspects of the marketing functions in order to assist where deemed necessary; Ensure all administrative paperwork be completed prior to move-in; Represent Pacifica in a positive and professional manner at all times; Handle inquiries and log onto connection sheets and provide team members with all the necessary information to complete tours; Knowledgeable on Respite stays; Knowledgeable on completing and presenting Resident Services Agreement/Addendum; Knowledgeable on reserving a room and the Refundable Reservation Fee Form; Knowledgeable of Commission Request Form and structure; Update marketing communication/tour book; Understanding of the marketing material; Ability to complete the community's competitive survey; Outreach to build community relationships; Welcome move-in packet and gift given to new residents upon their arrival; Scoring high on mystery shops; Preparing marketing reports due weekly on Tuesday; Keeping lead database up-to-date daily; Building relationships with paid referral agencies and follow-up; Team player and supporting all departments.

• Generated lists of properties that were compatible with buyers' needs and financial resources.
• Created realtor and buyer incentives and strategies with agents, builders and buyers.
• Developed close relationships with area realtors and promoted builders to boost referral network
• Educated clients on the current real estate market and answered any questions they had.
• Cold called clients to obtain their exclusives.
• Developed an excellent rapport with custom builders to expand opportunities for growth.
• Acted as a listing agent for brokers.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Wrote contract documents, purchase agreements and closing statements.
• Assisted in developing marketing material for properties.
• Verified that the legal formalities were completed prior to closing dates.
• Actively follow-up with prospects and hot leads.
• Followed up with prospects throughout the sales process.
• Created and maintained a large client base by meeting needs and providing exceptional customer service. Gathered, distributed and maintained all the materials for marketing plans. Showed residential properties and explained the features, value and benefits of available homes. Successfully guided home buyers and sellers through sales and purchase of properties. Promoted property sales through advertisements, open houses and participation in multiple listing services. Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.

Responsible and leader to a team of agents to collect monthly child support and past-due owed to the State of Utah and to custodial parents resulting in the number one enforcement team in Utah. Customer care and trouble-shooting any adverse situation that would arise. Negotiate with non-custodial parents to settle their past-due accounts. Educate the public on the laws that govern child support. Testify in court regarding case specific details. Provided exceptional customer care, professionalism and knowledge to case participants and to the public. Lead Sr. Agent and managed a team of 15 employees, overseeing hiring, training, and professional growth of employees. Staying updated on all issues related to child support. Team trainer and mentor with a focus on preparing Administrative Orders, testifying in court, system programs, role playing, DNA testing, administrative judgments, and enforcement remedies.