APRILLYNN ESTRIDGE
TULSA
Summary
With a robust background in customer service and administration, honed at companies like PENTRON CORPORATION, I excel in conflict resolution and Oracle, ensuring over 99.5% error-free service. My expertise spans from order fulfillment to training, showcasing exceptional time management and a commitment to excellence in every task.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
PDC RX
06.2023 - Current
- Answer / direct phone calls
- Enter patient and medications into the system
- Assist pharmacies with medication rejections and patient information
- Perform price inquiries and price adjustments on medications
- Work on faxes and emails from pharmacies and hospices
Server
COUNTRY CLUB AT WOODLAND HILLS
04.2023 - Current
- Set up / prep and clean the dining area and kitchen areas
- Take and deliver residents food orders
Deli Clerk
WINCO FOODS
01.2023 - 06.2023
- Fulfill customer orders
- Assemble hot / cold foods for sale
Customer Service Representative
O2 SAFE SOLUTIONS/TECHNICAL GAS PRODUCTS
01.2022 - 12.2022
- Answer/direct phone calls
- Enter orders
- Track Orders
SCHEDULER AND DISPATCHER
EMCOR FACILITIES
01.2019 - 12.2021
- Set up and schedule emergency work orders coming in
- Schedule monthly preventative maintenance work orders
- Ordered necessary parts for repairs
- Work with onsite maintenance coordinators
- Track inventory of tools and parts for jobs
CUSTOMER SERVICE AGENT
JOHNSON CONTROLS INC
01.2012 - 12.2019
- Answer incoming service calls
- Set up service requests, activities and dispatch to technicians
- Review and book customer contracts
- Handle inventory for branch
- Handle fleet vehicles for branch
- Billing and A/R issues
- Order parts as needed for jobs
CUSTOMER SERVICE TEAM LEADER
PENTRON CORPORATION
WALLINGFORD
03.2006 - 12.2011
- Oversee all Customer Service daily functions in addition to the regular Customer Service Representative duties
- Review all returns and credits for direct customers and dealers
- Handle all private label orders/returns
- Train new employees on Oracle (2009 to present)
- Run daily and monthly reports for sales and telephone activities
- Track all customer service vacation/time off requests for proper coverage
- Maintain a 99.5% or higher telephone answer rate per month
- Maintain a 99.5% or higher error free rate per month
CUSTOMER SERVICE REPRESENTATIVE
PENTRON CORPORATION
WALLINGFORD
01.2000 - 02.2006
- Answer multi-line telephone system
- Input orders for customers and for dealer accounts
- Resolve customer complaints and issues with billing and or shipping
- Telemarketing
- Support the Technical Service Department
- Train new employees on JD Edwards and Oracle
CUSTOMER SERVICE REPRESENTATIVE
CONNECTICUT REFINING CO.
WEST HAVEN
01.1998 - 12.2000
- Answer multi-line telephone system
- Input service calls and deliveries
- Review daily cleaning appointments
- Resolve customer complaints and issues
- Invoice monthly service contracts
- Run and review monthly pricing reports
CUSTOMER SERVICE REPRESENTATIVE
POLYCHEM CORPORATION
NEW HAVEN
01.1995 - 12.1998
- Answer multi-line telephone system
- Input orders
- Type contracts and special pricing proposals
- Resolve customer complaints and issues
- Calculate sales representatives’ monthly commissions
- Assist with A/R, A/P and Purchasing Departments
- Work with fright carriers in reference to pricing, claims and problems
OFFICE ADMINISTRATOR
SHERMAN VALLEY NURSERY
HAMDEN
01.1994 - 12.1994
- Answer multi-line telephone system
- Accounts Payable, Accounts Receivable, banking responsibilities
- Type contracts as needed
OFFICE ADMINISTRATOR
GETTY PETROLEUM CORPORATION
NEW HAVEN
01.1987 - 12.1994
- Answer multi-line telephone system
- Create monthly reports for Territory Sales Managers
- Assist Regional Manager and Territory Sales Managers
- Type contracts and memos
- Resolve customer complaints and issues
- Assist with Accounts Receivable and daily billings
- Schedule of off-site meetings
- Purchase office supplies
Education
High School -
St. Mary’s High School
New Haven, CTSkills
- Oracle
- J D Edwards
- ADDS System
- Altos OSAS System
- Microsoft Word
- Excel
- Microsoft Office Outlook
- Nexgen
- IWMS
- Customer service
- Order entry
- Patient information
- Price adjustments
- Conflict resolution
- Inventory management
- Scheduling appointments
- Time management
- Employee training
- Report generation
- Data entry
- Order fulfillment
- Call center procedures
- Complaint handling/resolution
- Microsoft office expertise
- Multi-line telephone operations
References
References available upon request.
Timeline
Customer Service Representative
PDC RX
06.2023 - Current
Server
COUNTRY CLUB AT WOODLAND HILLS
04.2023 - Current
Deli Clerk
WINCO FOODS
01.2023 - 06.2023
Customer Service Representative
O2 SAFE SOLUTIONS/TECHNICAL GAS PRODUCTS
01.2022 - 12.2022
SCHEDULER AND DISPATCHER
EMCOR FACILITIES
01.2019 - 12.2021
CUSTOMER SERVICE AGENT
JOHNSON CONTROLS INC
01.2012 - 12.2019
CUSTOMER SERVICE TEAM LEADER
PENTRON CORPORATION
03.2006 - 12.2011
CUSTOMER SERVICE REPRESENTATIVE
PENTRON CORPORATION
01.2000 - 02.2006
CUSTOMER SERVICE REPRESENTATIVE
CONNECTICUT REFINING CO.
01.1998 - 12.2000
CUSTOMER SERVICE REPRESENTATIVE
POLYCHEM CORPORATION
01.1995 - 12.1998
OFFICE ADMINISTRATOR
SHERMAN VALLEY NURSERY
01.1994 - 12.1994
OFFICE ADMINISTRATOR
GETTY PETROLEUM CORPORATION
01.1987 - 12.1994
High School -
St. Mary’s High School
Similar Profiles
Justinie YangJustinie Yang
Warehouse Worker at PDC WEO PACKWarehouse Worker at PDC WEO PACK
CHARLES M. HARSTADCHARLES M. HARSTAD
Delivery Driver at PDCDelivery Driver at PDC
Micah BuckMicah Buck
Regional Territory Manager - Government - US WEST at PDCRegional Territory Manager - Government - US WEST at PDC
Borui LiuBorui Liu
Flow Measurement Database Coordinator at ChevronFlow Measurement Database Coordinator at Chevron
Matthew HendersonMatthew Henderson
Teacher's Assistant at ORUTeacher's Assistant at ORU