April M. Lee
Colorado Springs,CO
Summary
Courteous professional with substantial experience in the healthcare/patient care industry. Proven history of superior performance at individual, team and organizational levels.
Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Heartfelt Care At Home
Colorado Springs , CO
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Federal Contractor (MSA)
Eagle Health LLC
Colorado Springs, CO
02.2022 - 06.2022
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Used Revenue Cycle to maintain and record patient data and generate reports.
- Verified and updated clinical and demographic records.
Lead Registered Medical Assistant
Colorado Accident & Injury
Colorado Springs, CO
07.2020 - 12.2021
- Sanitized, restocked and organized the exam room and medical equipment.
- Directed patients to the exam room, fielded questions and prepared for physician examinations/procedures.
- Documented vital signs and health history for patients
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
Personal Care Worker
Interim HealthCare
Colorado Springs, CO
08.2020 - 02.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Remained alert to problems or health issues of clients and competently responded.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Registered Medical Assistant
UCHealth Heart Clinic
Colorado Springs , CO
08.2016 - 09.2019
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
Caregiver for Family Member
N/A
Sacramento, CA
10.2014 - 12.2014
- Cared for my grandmother after T.I.A.
- Tasks consisted of:
- Dressing, toileting, preparing/cooking meals, and bathing
- Transportation to doctor appointments and run errands
- Assisted with physical therapy exercises.
CNA
Liberty Heights Rehabilitation Center
Colorado Springs , CO
11.2009 - 09.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and pulse oximetry
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Certification - CNA
Voyager Nurse Aide Program
Colorado Springs, CO07.2022
Certification - Medical Assisting
PIMA Medical Institute
Colorado Springs, CO06.2012
CNA Program -
Pikes Peak Community College
Colorado Springs, CO11.2008
License - CNA
Pikes Peak Community College
Colorado Springs, CO11.2008
High School Graduate -
James Irwin Charter High School
Colorado Springs, CO05.2008
Skills
- Heavy Lifting
- Incident Reporting
- Household Management
- HIPAA Compliance
- Ability to Lift Clients
- Respectful and Compassionate
- Cleaning and Organizing
- Examination Preparation
- Patient Relations
- Medical History Collection
- Electronic Charting
- Medical Procedures Understanding
- Patient History Documentation
Accomplishments
- Registered Medical Assistant (RMA) since April 2014
- Certified Nurse Aid (CNA) since July 2022 (reinstated)
- Medical Assistant graduate from PIMA Medical Inst
- (2011-2012)
- Certified Nurse Aide from Pikes Peak Community College, 2008 - 2012
Certification
- RMA (Registered Medical Assistant) - AMT No.2662783
- CNA (Certified Nurse Assistant) - Temporary No.00006548
- BLS (Basic Life Support) - American Red Cross No.225411962566
Timeline
Caregiver
Heartfelt Care At Home
06.2022 - Current
Federal Contractor (MSA)
Eagle Health LLC
02.2022 - 06.2022
Personal Care Worker
Interim HealthCare
08.2020 - 02.2021
Lead Registered Medical Assistant
Colorado Accident & Injury
07.2020 - 12.2021
Registered Medical Assistant
UCHealth Heart Clinic
08.2016 - 09.2019
Caregiver for Family Member
N/A
10.2014 - 12.2014
CNA
Liberty Heights Rehabilitation Center
11.2009 - 09.2011
Certification - CNA
Voyager Nurse Aide Program
Certification - Medical Assisting
PIMA Medical Institute
CNA Program -
Pikes Peak Community College
License - CNA
Pikes Peak Community College
High School Graduate -
James Irwin Charter High School