APRIL M. MCVAY

• Process payroll weekly in Contingent Talent Management (CTM) for Health Care Providers (HCP)
• Process billing to direct clients and vendors through NetSuite
• Set up new clients, name, address, region, department, NetSuite ID in Paycor/Paycom, NetSuite and CTM
• Communicate with Paycor/Paycom to resolve tax issues
• Initiate onboarding in Paycor/Paycom for new HCP
• Reset passwords, assign new W4 and make personal changes, address, phone number, and name, if needed
• Compare per diem's, on-call, call-back, hourly rates (holiday, regular) against reports and checklist to ensure accuracy before running payroll
• Track referral bonuses based on time entered and coordinate payment with recipient
• Audits done weekly for all NetSuite, Paycor/Paycom and CTM to ensure all clients and HCP are set up properly.

• Operated switchboard handling calls for approximately 160 office personnel
• Greeted visitors
• Managed all incoming and outgoing packages and mail, including US Mail, FedEx, UPS, etc
• Arranged for courier deliveries
• Kept accurate logs of plans and specifications for architectural and engineering jobs out for bid
• Ordered and stocked office supplies
• Arranged meals for meetings internally
• Prepared letters, reports, and specifications.

• Actively worked with fourteen sales representatives in ten states, provided sales support for Delta Faucet in addition to provided administrative support for the Controller/Administrative Services Manager
• Entered orders utilizing JD Edwards; provided customer service, sales support, processed credits and returns for Distributor and Co-op Hardware Dealers located throughout the southeastern U.S
• For Delta Faucet
• Customer service duties included retrieving invoices, shipping, and order related documents from e-file clerk
• Participated in monthly focus groups servicing both the wholesale and retail sales representatives in the U.S
• For Delta Faucet
• Compiled sales information from multiple manufacturers for our sales representatives utilizing Excel to accurately prepared sales data for entry in dynaMACS monthly
• Traveled to and worked large regional trade shows several times throughout the year to assist with sales efforts and to ensure consistency in order entry
• Answered multiple phone line, prepared mail, and operated general office equipment.

• Maintained all merchandising sets and changed sets according to company plan
• Ensured proper price signs and POP on product
• Down stocked product daily
• Cross-merchandised products to increase sales
• Daily entry of work completed on PDA.

• Processed transactions for customers including deposits, withdrawals, and transfers
• Made sales referrals by identifying customer needs, cross-sold bank services and products for Wells Fargo partners and provided excellent customer service
• Duties included safe deposit, ATM processing, bonds, coupons, foreign currency, night drop for merchants and international wires.

• Customer service, specialized in special orders, installs and special deliveries
• Logistics contact for customers arranging delivery or pick up on merchandise
• Responsible for balancing and maintaining cash register
• Coordinated, trained, and updated associates on new procedures and requirements for installs, special orders, deliveries and will calls
• Knowledgeable of all credit programs and promotions
• Operated switchboard

• Liaison between special order vendors, installer, and customers
• Insured all special orders were accurate and delivered in a timely manner
• Maintained records of all installations and special orders
• Responsible for training associates on special orders and installs
• Performed duties of receiving and returning products to vendors

• Balanced, maintained, and deposited all money transactions
• Executed check collections
• Distributed funds to cashiers on a daily basis
• Accurately maintained daily, weekly, and monthly files on a consistent basis.

• Assisted customers with frequent questions and special needs
• Created merchandising displays to promote sales of products
• Responsible for procuring and stocking merchandise
• Operated forklifts.

• Supervised all cashier operations and procedures
• Scheduled all cashiers to maintain coverage
• Followed all procedures for cash, check and charge
• Processed markdowns, gift certificates and tax-exempt within guidelines
• Returns Associate
• Assisted in customer's needs and satisfaction with return of merchandise
• Processed paperwork for defective merchandise
• Operated switchboard.

• Assisted in customer’s needs and satisfaction with return of merchandise.
• Processed paperwork for defective merchandise.
• Operated switchboard.