Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Mae Tiller

Saint Louis,MO

Summary

Driven Shift leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. With proven track record of creating successful food service operations, managing staff and increasing profits. Well-versed in hospitality standards and natural knack for building relationships with customers.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Panda Express
12.2024 - Current
  • Ensure a positive and welcoming environment for guests, addressing any concerns or issues that may arise.
  • Responsible for the successful day-to-day performance of your store under the guidance of the GM and AM.
  • Assist the General Manager with administrative duties
  • Deliver exceptional Guest experiences and contribute to achieving financial targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Coordinated kitchen activities with front-of-house staff for seamless service.
  • Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
  • Served consistent portions following recipes and control standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food inventory and supplies to prevent waste.
  • Resolved conflicts between employees to maintain positive and productive work environments.

River City Casino Cashier/Attendant Food & Beverage

PENN Entertainment
01.2023 - 07.2024
  • Customer service: Greeting customers, providing information, and resolving complaints
  • Transactions: Processing payments, scanning items, and issuing receipts
  • Cash register: Balancing the cash register, counting the drawer at the end of the shift, and maintaining records
  • Stocking: Ensuring shelves are stocked and finding items in storage
  • Cleaning: Keeping the checkout area clean and tidy
  • Bagging: Bagging, or boxing
  • Coupons: Redeeming coupons and stamps Cross-selling: Cross-selling products and introducing new ones

Production Line Operator

Zoltek
08.2022 - 12.2022
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Performed hand-finishing of final products after assembling parts for items.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Prioritized tasks to meet personal and team production targets.
  • Monitored inventory and notified the supervisor about low stock items to obtain more supplies necessary for the production process.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve the smooth running of the production line.
  • Inspected the assembly line to confirm proper operation.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and of good quality.
  • Maintained and organized work area by cleaning and removing hazards.

MOD Assembler

Major Custom Cable
09.2021 - 08.2022
  • Assemble MOD copper cables such as 66/110 Blocks, Audio Analog, DB and I/O cables and adapters, Ethernet Patch cables, HDMI, Modular Jacks and patch Panels, Telco, and Video analog
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions, and meet deadlines.
  • Completed tasks on time to meet quality and safety standards.
  • Recognized and reported defective material and equipment to the shift supervisor.
  • Inspected completed products to encourage quality and adherence to company standards.

Unit Technician

Landmark Hospital
01.2021 - 04.2021
  • Direct Patient Care (Critical Patient Care) under the supervision of a Registered Nurse
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Monitored patients during surgeries and identified specific response patterns.
  • Evaluated patient histories and medical records for accuracy and completeness.

Patient Care Technician, Emergency Department

Mercy Hospital
12.2019 - 08.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds, and patient care equipment to other rooms, adhering to necessary safety precautions.
  • Delivered high-quality care to patients in a hospital facility
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Facilitated personal hygiene management, feeding, and ambulation.
  • Documented patient information and care activities in the electronic health record.
  • Transported patients between rooms and appointments or testing locations.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Followed the directions of licensed nurses to administer medications and treatments.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.

Housekeeping 1

Southeast Hospital
04.2019 - 12.2019
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with the front desk to respond promptly to all guest requests.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Slide beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sorted, laundered, and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Flex Merchandiser/Sales Associate Part Time

Macy's
01.2019 - 04.2019
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on the sales floor.
  • Verified products appeared at the correct locations in proper quantities.
  • Inspected merchandise for quality and arranged proper display location on the floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare the store for special promotions and seasonal updates.
  • Collaborated with the sales team to identify and fulfill customer needs.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs, or style number.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier Part Time

JCPenny
02.2019 - 03.2019
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Used a POS system to enter orders, process payments, and issue receipts.
  • Responded promptly to requests for assistance, spills, and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in the computer system.

Sales Associate Part Time

Old Navy
01.2019 - 03.2019
  • Helps customers in a store and represents the brand
  • Customer service: Greeting customers, answering questions, and providing information about products and services
  • Sales: Processing transactions, upselling, and cross-selling
  • Store operations: Managing inventory, restocking, and maintaining store cleanliness
  • Customer relations: Developing relationships with customers, asking for referrals, and responding to complaints
  • Training: Participating in training sessions to learn about products and sales techniques
  • Store policy: Following store policies and procedures, such as handling returns and exchanges
  • Introducing promotions and opportunities to customers.
  • Maintaining a tidy sales floor, processing transactions, and contributing to achieving sales targets.
  • Report to the Supervisor or Manager for any problems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Some College (No Degree) - Health Care, Patient Care Technician

Southeast Hospital/Mercy College of Nursing And Health Sciences
Cape Girardeau, Missouri

Bachelor of Arts - Political Science

La Salle University
Philippines
10.2009

Skills

  • Cash handling and point-of-sale systems
  • POS deletions
  • POS system operation
  • Positive attitude
  • Client service
  • Safety processes and procedures
  • Daily workflows
  • Performance metrics
  • Issue resolution
  • Cash handling
  • Conflict resolution
  • Professional appearance
  • Interpersonal relations
  • Role modeling
  • Sales and upselling
  • Customer retention strategies
  • Policy enforcement
  • Drawer assignments
  • Customer service management
  • Problem-solving
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Policy and procedure enforcement
  • Technical support
  • Sales expertise
  • Shift leadership
  • CPR-basic Life Support

Certification

Servsafe Certification

  • Food Protection Manager Certification Examination - 4/3/2025-4/3/2025
  • Certificate #27185555

Timeline

Shift Leader

Panda Express
12.2024 - Current

River City Casino Cashier/Attendant Food & Beverage

PENN Entertainment
01.2023 - 07.2024

Production Line Operator

Zoltek
08.2022 - 12.2022

MOD Assembler

Major Custom Cable
09.2021 - 08.2022

Unit Technician

Landmark Hospital
01.2021 - 04.2021

Patient Care Technician, Emergency Department

Mercy Hospital
12.2019 - 08.2020

Housekeeping 1

Southeast Hospital
04.2019 - 12.2019

Cashier Part Time

JCPenny
02.2019 - 03.2019

Flex Merchandiser/Sales Associate Part Time

Macy's
01.2019 - 04.2019

Sales Associate Part Time

Old Navy
01.2019 - 03.2019

Some College (No Degree) - Health Care, Patient Care Technician

Southeast Hospital/Mercy College of Nursing And Health Sciences

Bachelor of Arts - Political Science

La Salle University

Similar Profiles

CREATE PROFILE